Open To Work
Myla Dyer
Sioux Falls
Summary
Results-driven Senior FIU Analyst with expertise in transaction monitoring, data analysis, and regulatory compliance. Proven track record in conducting thorough investigations and enhancing AML policies.
Overview
8
8
years of professional experience
Work History
Senior FIU Analyst
Pathward, N.A.
Sioux Falls
10.2020 - Current
- Analyzed suspicious transactions to identify potential money laundering activities.
- Conducted thorough investigations of flagged accounts for compliance purposes.
- Collaborated with cross-functional teams to enhance AML policies and procedures.
- Prepared detailed reports summarizing findings from investigations and audits.
- Provided training and support to junior analysts on AML best practices.
- Utilized advanced software tools for transaction monitoring and data analysis.
- Developed processes for monitoring customers' accounts in accordance with applicable regulations.
- Reviewed customer profiles to identify suspicious activities and transactions.
- Conducted investigations into potential violations of AML laws and regulations.
- Investigated fraud referrals and researched to minimize risk and resolve inquiries.
- Identified potential threats, vulnerabilities and suspicious behavior patterns and recommended mitigation measures.
Customer Support Specialist
Wells Fargo, N.A.
Sioux Falls
04.2018 - 10.2020
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Educated customers on product features and services during interactions.
- Analyzed customer feedback to identify common issues and trends.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Consulted with customers regarding needs and addressed concerns.
- Prepared daily activity reports summarizing activities related to customer support requests.
Education
Some College (No Degree) - Computer Technology
Quezon City Polytechnic University
PhilippinesLanguages
Tagalog
Full Professional
Skills
- Transaction monitoring
- Fraud investigation
- Data analysis
- Regulatory compliance
- Report writing
- Customer relationship management
- Risk assessment
- Problem solving
- Attention to detail
- System analysis
- Training and mentoring
- Critical thinking
- Verbal and written communication
- Deadline adherence
- Microsoft office
- Complex data analysis
- Information gathering
- Performance tracking
- Analytical thinking
- Time management
- Evidence-based decision making
- Excel proficiency
- Decision-making
- Risk mitigation
- Trend analysis
- Data processing
- Team collaboration and leadership
- Effective communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$65000/yr - $200000/yrTimeline
Senior FIU Analyst
Pathward, N.A.
10.2020 - Current
Customer Support Specialist
Wells Fargo, N.A.
04.2018 - 10.2020
Some College (No Degree) - Computer Technology
Quezon City Polytechnic University