Myland Her
Appleton,WI
Summary
Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Primary Care Associates of AppletonLtd
08.2017 - Current
- Facilitated patient check-in and check-out processes, enhancing overall patient experience.
- Managed appointment scheduling through electronic health record systems, ensuring efficient use of provider time.
- Provided comprehensive information regarding services, insurance options, and billing procedures to patients and families.
- Resolved patient inquiries and concerns promptly, maintaining high standards of customer service.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Medical Interpreter
International Languages Service
06.2014 - 08.2017
- Mentored junior interpreters, fostering skill development and adherence to ethical standards.
- Improved accuracy of medical terminology translation through continuous training and research.
- Implemented feedback systems for interpretation quality, driving continuous service improvement initiatives.
- Contributed to better patient outcomes with accurate translations during consultations, examinations, and procedures.
- Reduced errors in medical documentation by providing precise translations of patients'' information and medical histories.
- Demonstrated flexibility in adapting to changing schedules or last-minute requests for interpretation services without compromising quality of care provided to patients.
- Ensured compliance with confidentiality regulations by maintaining strict adherence to HIPAA guidelines while interpreting sensitive information.
- Assisted non-English speaking families in navigating complex healthcare systems by providing interpretation support during hospital admissions and discharge processes.
- Enabled timely diagnoses and treatment decisions by interpreting complex medical instructions and explanations for non-English speaking patients.
- Developed strong working relationships with hospital staff members through consistent reliability and excellent communication skills.
- Followed ethical codes to protect confidentiality of patient medical information.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Translated procedural information to facilitate understanding between doctors and patients.
- Verified understood medical information for patients by simplifying any jargon.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted spoken and written languages other than English and vice versa.
- Attended training programs to improve professional knowledge and interpretation skills.
Education
Associate of Science - Administrative Professional
Fox Valley Technical College
Appleton, WI12-2023
Technical Diploma - Office Assistant
Fox Valley Technical College
Appleton, WI01-2022
High School Diploma -
Everett High School
Lansing, MI05-2000
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Medicaid
- Verbal and written communication
- Patient follow-up
- Medical filing
- Appointment reminders
- Clinical data entry
- Appointment confirmation
- Phone and email etiquette
- Patient registration
- Patient check-in
- Registration and admissions
- Registration and scheduling
- Punctual and hardworking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Primary Care Associates of AppletonLtd
08.2017 - Current
Medical Interpreter
International Languages Service
06.2014 - 08.2017
Associate of Science - Administrative Professional
Fox Valley Technical College
Technical Diploma - Office Assistant
Fox Valley Technical College
High School Diploma -
Everett High School
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