Mylashia Smith

Retail Worker

Athome Retail Store

05.2022 - Current

Assisted customers with product selection and inquiries to enhance shopping experience.
Organized merchandise displays to optimize store layout and improve product visibility.
Processed transactions accurately using POS system, ensuring efficient checkout experience.
Collaborated with team members to maintain inventory levels and support stock replenishment efforts.
Trained new staff on operational procedures and customer service best practices.
Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
Monitored sales floor for cleanliness and organization, enhancing overall store presentation.
Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Used POS system to process sales, returns, online orders, and gift card activations.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Answered questions about store policies and addressed customer concerns.
Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained tidy and organized store environment to comply with cleanliness standards.
Actively engaged customers to provide general assistance and information on store merchandise.
Engaged in friendly conversation with customer to better uncover individual needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.