Mylasia Carden

• Provide operational, financial, and legal support for a multifamily community in coordination with property management leadership.

• Supervise leasing operations, train staff, approve applications, and ensure fair housing compliance.

• Handle resident relations, conflict resolution, and escalated issues.

• Lead delinquency collections for the community, actively working resident balances to reduce outstanding rent and fees.

• Oversee rent collections, late day processing, delinquency monitoring, and resident account corrections.

• Conduct move-out inspections, determine resident damages, and coordinate contractor estimates.

• Prepare and process security deposit dispositions and submit accounts to collections when applicable.

• Order staff and site supplies, create and code invoices accurately, and monitor expenses to stay within budget.

• Collaborate directly with attorneys on court-related matters including evictions, collections, and resident legal disputes.

• Greet prospects and give tours while determining housing needs and preferences.
• Schedule tours with actively seeking prospects to tour community. (Knock CRM Software)
• Verified tenant incomes, credit, and criminal history information before accepting lease applications.
• Averaging at least 5 Leases per week.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Distributed and followed up on tenant renewal notices.
• Inspect properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Tracked resident payments and information in computer system. (MRI Residential Management)
• Collected monthly rent payments and other fees, always properly recording, and processing money. (Zego)
• Follow up on surveys from New Move-ins and Current residents. Working with them to try and figure out how to better their living experience. (Kingsley Portal)
• Update system with competators rent prices and compared floor plans. (RealPage)
• Administered all aspects of charge account related to late payments, legal charges, and attorney fees.
• Handled corrections for accounts.
• Handled statements of deposits for applicants and residents.

• Meet with clients, home-owners and commercial properties, to discuses energy efficiency needs and wants.
• Selling solar panels and solar batteries.
• Prepared audit reports containing energy analysis results or recommendations for energy cost savings
• Closing on sales at 92% average.
• Handle solar and energy issues, conflicts, complaints, cancellations and refunds
• Build and maintain relationships with clients
• Maintain accurate records of installation, payments, transactions, phone calls and meetings.
• Create and finalize all loan documents and agreements forms.
• Managed development, design and construction of energy conservation projects to conform to federal and state laws