Mylee Jean
North Miami Beach,FL
Summary
Dynamic and customer-focused professional with 4 years of experience in providing exceptional service and support. I am proficient in handling a wide range of customer inquiries, issues, and complaints with tact and empathy. Skilled in active listening and problem-solving, ensuring swift resolution and customer satisfaction. Demonstrated ability to build rapport and foster positive relationships with clients, resulting in increased customer loyalty and retention. Strong team player with excellent communication and interpersonal skills. Seeking to leverage my expertise to deliver outstanding service exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Outbound Call Representative
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered a constant flow of customer calls with minimal wait times
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Process customer service orders promptly to increase customer satisfaction
- Technical Proficiency: Demonstrated proficiency in various IT technologies, including hardware, software, networks, and operating systems
- Teamwork: ability to work collaboratively with cross-functional teams to achieve project objectives and solve complex technical problems
CUSTOMER SERVICE REPRESENTATIVE
Convey Health Solutions
05.2021 - 01.2023
- Provide exemplary customer service via phone, email, and live chat channels, addressing inquiries, resolving issues, and processing orders
- Build rapport with customers to enhance their overall experience and satisfaction
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Collaborate with other departments to escalate and resolve complex customer issues promptly
- Assist in training new customer service representatives and sharing best practices
- Consistently meet or exceed monthly performance metrics for customer satisfaction and resolution time
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
COURT MONITOR
Dezerland Action Park Miami
12.2018 - 09.2020
- Keeps games moving by maintaining game rules and managing game conflicts
- I inspected sporting equipment and examined participants to verify compliance with event and safety regulations
- Enhanced court efficiency by efficiently organizing and managing case files
- Ensured accuracy in court recordkeeping by diligently reviewing and updating information as necessary
- Contributed to a positive court environment by addressing the concerns of courtroom participants and maintaining a calm, respectful atmosphere during proceedings
- Coordinated with attorneys to schedule hearings, expediting the legal process for all parties involved
Education
High School Diploma -
North Miami Beach Senior High School
04.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Customer Relations
- Conflict Resolution
- Money handling abilities
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Outbound Call Representative
06.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Convey Health Solutions
05.2021 - 01.2023
COURT MONITOR
Dezerland Action Park Miami
12.2018 - 09.2020
High School Diploma -
North Miami Beach Senior High School
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