MYLEE MARIE SEAU
Brilliant,OH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Product Manager
Trego-Dugan Aviation
01.2024 - Current
- Managed the Breeze Airlines product at the Pittsburgh station
- Maintained On Time Performance for a 12-month period
- Trainer for Above Wing and Below wing and ensuring compliance with Breeze Airlines
- Acted a liaison between the business partner and Breeze Airlines ensuring Pittsburgh was set at the highest expectation for performance, compliance and safety
- Assisted in station openings with the Breeze Airlines training team directly to ensure a smooth transition In ERI and HVN
- Ensure operational support by collaborating with senior management to provide maximum operational performance while minimizing customer impact
- Have maintained the flight increase in Pittsburgh while Breeze Airlines continues to grow
- Run the business partners stats call for Breeze Airlines to ensure our TDA stations are performing at the highest level
- Holding the highest level of integrity along with safety for Breeze Airlines
- Oversaw day to day operations for Breeze Airways
- Performed spot audits to ensure operational and training compliance
- Consistently did month to month calls with Breeze Training team
- Consistent got on weekly KPI calls to ensure OTP bag performance and customer satisfaction
- Put together employee team schedule to ensure team members are on time for departures
- Constant communication with Breeze management
- Have experience with IOCC and the GET team to ensure any issues that arise
- Instilled strong agent performance for guest satisfaction
Supervisor
Trego-Dugan Aviation
01.2023 - 12.2023
- Managed day-to-day operations for Allegiant Airlines, Frontier Airlines, Alaska Airlines supervising staff and ensuring efficiency
- Spearheaded onboarding and training efforts, successfully integrating 40+ new team members
- Ground Security Coordinator, ensuring compliance during annual TSA inspections and audits
- Complies with and trains employees on all federal, state, airport authority and carrier rules and regulations
- Cross-Utilized Agent (Ground Operations, Load Operations, Customer Service)
- Acted as a mentor trainer supporting all products
- Maintained perfect internal audits for 24 months
CSSR
Applied Industrial Technologies
01.2019 - 12.2022
- CSSR for all Steubenville accounts
- All quotes and ordering for all accounts
- All Cleveland Cliff tab source and bids for maintenance
- All high dollar client specialist
- SAP proficient
Team Manager
Ibex Global/ATT
01.2013 - 12.2019
- Partnered with ATT/DTV corporate with the implementation team to assist with merging the two companies together
- The team that I managed was used for a pre merge test to make sure the transition was smooth and had 96.5% accuracy on information given to customers who were merging their accounts together
- Daily client interactions for the last four months of the company merge
- Managed a team of 18-20 agents and developed the team and educated them on policies and product of ATT/DTV direct sales team
- Quality coaching peer to manager along with virtual quality coaching for the entire Pittsburgh site
- Resolved escalated issues, including reaching out to the ATT/DTV corporate to resolve any issues beyond our scope
- Started the Uverse Green campaign with ATT, resolved billing issues, interpreted ATT/DTV plans, along with direct sales for both companies prior to the merge
- Recruiting/Interviewing to find the right match for clients using the behavioral method
Education
Skills
- Excellent interpersonal and communication skills
- Proficient in Microsoft Office Suite
- Knowledge of FAA, TSA, and DOT regulations
- Quick and critical thinking skills
- Leadership and organizational skills
- Poised under pressure
- Problem solving
- Learning and adaptability skills
- Excellent communications and training techniques
- Teamwork and collaboration
- Prioritization and execution
Timeline
Product Manager
Trego-Dugan Aviation
01.2024 - Current
Supervisor
Trego-Dugan Aviation
01.2023 - 12.2023
CSSR
Applied Industrial Technologies
01.2019 - 12.2022
Team Manager
Ibex Global/ATT
01.2013 - 12.2019
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