Mylee Smith
Alexandria,KY
Summary
Customer Service Representative with a proven track record in enhancing community engagement and streamlining operations, backed by 2 years of experience in dynamic environments. Demonstrates exceptional skills in customer engagement and strategic planning, leveraging empathy and active listening to foster a welcoming atmosphere. Passionate about utilizing public speaking to drive innovative solutions and elevate customer satisfaction.
Overview
2
2
years of professional experience
Work History
University Of The Cumberland's Campus Ambassador
University Of The Cumberland's
Florence/ Williamsburg,KY
08.2025 - Current
- Collaborate with university departments to coordinate outreach initiatives and drive program visibility.
- Market materials to effectively communicate program benefits to diverse student populations.
- Take phone calls and emails from prospective and current students, as well as their parents. Provide information on topics such as: Application procedures, deadlines, and required paperwork. Campus directions and visit information. Specific programs, courses, and tuition costs.
- Help coordinate and schedule campus tours, class visits, and appointments with admissions counselors. Also perform follow-up calls to confirm attendance.
- Lead campus tours, engaging prospective students and enhancing enrollment interest.
- Gathered student feedback to refine promotional strategies.
- Promoted University events and programs, fostering a vibrant campus culture and enhancing student engagement.
Gallatin County Fitness Center
GCF
Warsaw,KY
12.2023 - 01.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured efficient gym operations by managing check-ins and addressing member inquiries.
- Enhanced community engagement by assisting over 200 new members with sign-ups.
- Maintained a clean and organized environment, promoting member satisfaction.
- Collaborated with staff to uphold a welcoming atmosphere and smooth operations.
- Implemented targeted fitness programs, resulting in noticeable improvements in member satisfaction and overall health metrics.
- Streamlined member check-in processes, reducing wait times and enhancing overall gym efficiency.
- Fostered a welcoming environment by actively engaging with members and addressing concerns, promoting community cohesion.
Education
Bachelor of Science - A Bachelor of Science in Elementary Education
University of The Cumberland's Currently
Florence/ Williamsburg, KY05-2029
High School Diploma -
Gallatin County High School
Warsaw,KY05-2025
Skills
- Outgoing
- Public Speaking
- Active Listening
- Problem Solving
- Networking
- Strategic Planning
- Presentation Skills
- Creative
- Excellent Communication Skills
- Work Ethic
- Problem Solving
- Sociable
Timeline
University Of The Cumberland's Campus Ambassador
University Of The Cumberland's
08.2025 - Current
Gallatin County Fitness Center
GCF
12.2023 - 01.2025
Bachelor of Science - A Bachelor of Science in Elementary Education
University of The Cumberland's Currently
High School Diploma -
Gallatin County High School