Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mylee Villar- Valdes

Loxahatchee Groves,FL

Summary

Client Care Coordinator focused on scheduling client services and maintaining clients/caregiver files up to date. Perform well in a fast paced environment while also working on call after hours.

Overview

2
2
years of professional experience

Work History

Client Care Coordinator/Scheduler

Visiting Angels Home Care
Palm Beach Gardens, FL
01.2023 - Current
  • Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
  • Maintained accurate client records and updated contact information in the company database.
  • Conducted regular follow-ups with customers to ensure their satisfaction with services.
  • Scheduled start of care services.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Used telephone and e-mail to answer customer questions.

Customer Service Representative

Estrella Insurance
West Palm Beach, FL
09.2022 - 01.2023
  • Made calls to let the clients know about upcoming changes.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with making payments on their insurance policies.
  • Answered calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Seminole Ridge Community High School
Loxahatchee, FL
05.2023

Skills

  • Fluent in spanish and english
  • Good at Multi tasking
  • Customer service
  • Proficient in working with excell, word and Google docs
  • Good organization skills
  • computer skills
  • Scheduling
  • Care Planning
  • Appointment Scheduling
  • Data Entry

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Client Care Coordinator/Scheduler

Visiting Angels Home Care
01.2023 - Current

Customer Service Representative

Estrella Insurance
09.2022 - 01.2023

High School Diploma -

Seminole Ridge Community High School

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Mylee Villar- Valdes