Mylee Warburton
Summary
Proven leader with extensive experience in store operations and customer service management, notably at Palm Beach Tan. Excelled in team leadership, enhancing customer satisfaction through innovative strategies and effective problem-solving. Skilled in inventory control and POS systems, with a knack for fostering strong relationships and motivating teams to exceed sales goals. Demonstrates exceptional multitasking and organizational abilities. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Palm Beach Tan
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Customer Service Manager
Knighton Plumbing
08.2022 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Waitress Trainee
IHOP
10.2021 - 08.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Education
Real Estate License -
Institute of Real Estate Education
Utah02.2023
High School Diploma -
Weber High School
Ogden, UT05.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Shift Scheduling
- Inventory Control
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Real Estate Sales
- Sales professional
- Relationship Building
- Staff Management
- Motivational Skills
- Verbal and written communication
- Product Knowledge
- Yoga and Pilates
- Yoga and Pilates knowledge
- Pilates Principles
- Pilates Equipment Expertise
- Reformer Pilates Expertise
Accomplishments
- Exceeded monthly store sales goals 7 months in a row.
- Increased sales by 80% by coaching department managers on new merchandising standards.
- Supervised team ranging between 5-10 staff members.
Certification
- Real Estate License - 1 Year
Timeline
Store Manager
Palm Beach Tan
02.2023 - Current
Customer Service Manager
Knighton Plumbing
08.2022 - 11.2023
Waitress Trainee
IHOP
10.2021 - 08.2022
Real Estate License -
Institute of Real Estate Education
High School Diploma -
Weber High School