Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaron J. Pitre

Houston

Summary

Experienced Multifamily Operations leader prepared to drive organizational success through strategic planning and resource optimization. Strong focus on team collaboration and adaptable to changing needs. Proven track record in process improvement, cost management, and enhancing operational efficiency. Dependable and results-oriented, with skills in leadership, strategic decision-making, and project management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

VP of Operations promoted to Executive Vice President Operations

Radiance Living
07.2021 - Current
  • Lead the successful launching of Radiance Living, Lonestar Capital, Owner Manage Property Management Firm.
  • Directed hiring and development of 130+ onsite/management personnel.
  • Execution & Implementation of all Policies and Procedures in addition to Employee Handbook and Training Materials.
  • Demonstrate the ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures.
  • Executed objectives to maximize investment return cost efficiency, productivity, and satisfaction.
  • Leading the Regional Vice President, Regional Managers, Regional Maintenance, Marketing Director and Property Administrators.
  • Maximizing collection ability, implementing improvements to reduce aged receivables.
  • Increases physically occupancy from 64% to 90% in 90 days
  • Leading onsite teams to stabilize assets to covert from bridge loans to permanent re-financing.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
  • Drove team engagement to achieve aggressive company targets.
  • Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
  • Fostered collaborative work environment, organizing cross-functional team workshops that boosted innovation.
  • Skilled in contract negotiation and interpretation
  • Responsible for monthly and yearly budget preparation and monthly financials EOM.
  • Set and exceed monthly and quarterly NOI & KPI goals.
  • Update/Draft all online advertising and Guerilla Marketing materials.
  • Overseeing day-to-day operations of 7,000+ units/bed spaces to include SFR, Student Housing, Conventional & LIHTC units.
  • Due Diligence & Performa Budgeting
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Coached and mentored direct reports for enhanced performance and career progression opportunities.
  • Oversaw risk management efforts within the region by identifying potential threats and implementing mitigation strategies.

Sr. Regional Operations Manager

Topaz Asset Management
07.2019 - 07.2021
  • Assisted start up management firm with growth initiatives and implementation of Operation Procedures.
  • Overseeing day-to-day operations totaling 5,000+ units throughout Kansas, Oklahoma, New Mexico, Arkansas, Texas & Washington.
  • Spearheaded the launching of the LIHTC/HUD Compliance Department including all Standard Operating Procedures.
  • SFR, LIHTC, Affordable, HOME Funds, Rural Development & Conventional Communities
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Developed strong relationships with key stakeholders, ensuring continued business success.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.
  • Improved customer satisfaction across region, implementing customer service training for frontline staff.
  • Spearheaded regional operations overhaul, significantly improving operational efficiency by redesigning workflow processes.
  • Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
  • Directed hiring and development of 95+ management staff.
  • Guided region through successful digital transformation, adopting new technologies that enhanced operational efficiency and customer engagement.
  • Mentored direct reports, fostering a positive work environment that encouraged professional growth and development.
  • Streamlined operational processes to cut costs, leveraging technology and reevaluating vendor contracts for better efficiency and savings.

Regional Operations Manager

Tzadik Management LLC
06.2018 - 07.2019
  • Overseeing day-to-day operations totaling 3.000 units
  • Spearheaded capital improvement projects to enhance property value and attract desirable tenants.
  • Implemented energy-efficient solutions at properties, leading to reduced utility costs and environmental impact.
  • Developed comprehensive training programs for on-site staff, resulting in increased productivity and performance.
  • Mentored junior property managers in career development opportunities, fostering a culture of continuous learning within the team.
  • Collaborated with legal counsel on lease agreements, evictions, and other matters as needed, minimizing risk exposure for the organization.
  • Oversaw maintenance teams to ensure prompt resolution of repair issues and property upkeep.
  • Enhanced tenant satisfaction by implementing efficient property management strategies.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
  • Created reports, recorded contracts and kept employee records in corporate database and accounting software.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Sr. Regional Vice President

Greystone Property Management Corporation
02.2017 - 05.2018
  • Overseeing day-to-day operations totaling10,000+ units
  • Overseeing day-to-day renovations including budgeting CAPEX and CIP funding
  • LIHTC, Affordable, HOME Funds, Rural Development & Conventional Communities
  • Developed comprehensive training programs for on-site staff, resulting in increased productivity and performance.
  • Championed best practices in safety protocols across all managed properties, ensuring a secure environment for residents and staff members alike.
  • Coordinated seamless transitions during ownership changes or acquisitions of new properties within the portfolio.
  • Negotiated favorable contracts with vendors, reducing operating expenses while maintaining service quality.
  • Conducted regular site visits to assess property conditions and address potential issues proactively.
  • Managed budgeting and financial reporting, optimizing resource allocation and cost control measures.
  • Optimized occupancy levels by regularly reviewing competitor offerings and adjusting leasing incentives accordingly.
  • Successfully navigated challenging tenant relations situations diplomatically, preserving long-term business relationships and safeguarding property reputation.
  • Reviewed financial forecasts, budget and operational goals.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.

Sr. District Property Manager

Allied-Orion Group
11.2011 - 02.2017
  • Recruited by Senior Executives for Georgia’s portfolio based on training abilities and revenue growth strategies demonstrated in Greater Houston market
  • Lead Acquisition Manager of Due Diligence
  • Handled all business operations on behalf of the management company
  • Managed/oversaw day-to-day operations of8 communities totaling2400+ units
  • Oversaw day-to-day Renovations including budgeting CAPEX and CIP funding
  • LIHTC, Affordable, HOME Funds & Conventional Communities
  • Replacement Reserve Completion & Submissions quarterly
  • Improved Atlanta portfolio troubled assets by30% in NOI and occupancy in42 days
  • Improved collections and implemented improvements to reduce delinquency
  • Performed employee evaluations with onsite staff quarterly
  • Handled the hiring, training, promoting & dismissal of employees
  • Continued to build up skills in contract negotiation and interpretation
  • Inspected units, grounds, and other aspects of the communities to determine that standards were met
  • Monthly Variance/Trend Report/Accruals & Re-classes
  • Responsible for budget preparation and monthly financials EOM
  • Monitored and updated monthly online TDHCA/DCA-Compliance Report
  • Set and met monthly and quarterly NOI goals
  • Responsible for completion of Annual Eligibility Certifications/Full Recertification’s
  • Affirmative marketing letters – quarterly
  • NMHC Top50 Management Company

Regional Leasing & Marketing Director

Atlantic Housing
07.2011 - 11.2011
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Built strong relationships with industry professionals and influencers.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Spearheaded market research initiatives to identify trends and opportunities for growth.

Community Manager

Hettig/Khan Companies
03.2010 - 07.2011
  • Curated high-quality resources that supported member learning goals while aligning with broader organizational objectives.
  • Cultivated a culture of knowledge sharing by organizing regular webinars, workshops, and expert-led discussions on relevant topics.
  • Managed and moderated online forums to maintain a positive and supportive environment for members.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Evaluated property conditions and recommended improvements.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.

Senior Community Manager

Realtex Management, LLC
05.2008 - 02.2010
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
  • Investigated and resolved any tenant complaints.
  • Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
  • Streamlined property management processes for improved efficiency and cost savings.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.
  • Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
  • Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
  • Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Maximized rental income while minimizing expenses through effective planning and control.

Education

High School Diploma -

West Orange Stark High School
05-2008

Skills

  • Strategic planning and execution
  • Organizational development
  • Business development
  • Leadership training
  • Strategy development
  • Process improvements
  • Financial controls implementation
  • Cross-functional team management
  • Teamwork and collaboration
  • Business growth initiatives
  • KPI tracking
  • Business forecasting

Certification

  • Certified Apartment Manager (CAM)
  • Tax Credit Specialist (TCS)
  • Uniform Physical Conditions Standards Certification (UPCS)
  • Housing Quality Standards (HQS)
  • Certified Occupancy Specialist (COS)

Timeline

VP of Operations promoted to Executive Vice President Operations

Radiance Living
07.2021 - Current

Sr. Regional Operations Manager

Topaz Asset Management
07.2019 - 07.2021

Regional Operations Manager

Tzadik Management LLC
06.2018 - 07.2019

Sr. Regional Vice President

Greystone Property Management Corporation
02.2017 - 05.2018

Sr. District Property Manager

Allied-Orion Group
11.2011 - 02.2017

Regional Leasing & Marketing Director

Atlantic Housing
07.2011 - 11.2011

Community Manager

Hettig/Khan Companies
03.2010 - 07.2011

Senior Community Manager

Realtex Management, LLC
05.2008 - 02.2010

High School Diploma -

West Orange Stark High School

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Aaron J. Pitre