Myleena Bailey
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Airline Baggage Service Office Agent
Charlotte International Airport
09.2023 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
- Communicated with airline passengers in courteous, efficient, friendly and professional manner
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within agency.
- Assisted clients in navigating claims process, ensuring timely resolution of issues and optimal outcomes.
- Answered phones with high call volume while attending to customers in person
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Clinical Lead Medical Assistant
Main Line Health System
10.2018 - 05.2023
- Utilized data-driven approaches to monitor trends in patient outcomes, informing strategic improvements in service provision.
- Maintained safe and sterile environment for optimum patient treatment.
- Championed continuous improvement initiatives within the department, leading to more efficient practices and resource utilization.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Monitored vital signs and documented details for informational and treatment purposes.
- Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Worked well in a team setting, providing support and guidance.
Patient Care Technician
Crozer Keystone Health System
01.2016 - 02.2019
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collected and transported specimens to prepare for lab testing.
- Documented patient information and care activities in electronic health record.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Transported patients between rooms and appointments or testing locations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Worked well in a team setting, providing support and guidance.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
No Degree - Certification in Pharmacy Technician
Delaware County Community College
Delaware County, PA05.2022
No Degree - Medical Assisting
All State Career School
West Mifflin, PA07.2015
Skills
- Recordkeeping proficiency
- Clear Communication
- Polite communication skills
- Critical Thinking
- Information documentation
- Professional Networking
- Basic Math
- Microsoft Office
- Positive Attitude
- Self-Directed
- Decision-Making
Timeline
Airline Baggage Service Office Agent
Charlotte International Airport
09.2023 - Current
Clinical Lead Medical Assistant
Main Line Health System
10.2018 - 05.2023
Patient Care Technician
Crozer Keystone Health System
01.2016 - 02.2019
No Degree - Certification in Pharmacy Technician
Delaware County Community College
No Degree - Medical Assisting
All State Career School