Myleigh Morneo
Houston,Texas
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
10
10
years of professional experience
Work History
House Cleaner
Moon Beam Cleaning Services LLC.
Houston, TX
02.2023 - Current
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Organized closets according to customer specifications.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Cleaned homes following specific and detailed protocols and requests.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
Bartender Shift Manager
IQ / Latiq Lounge
Houston, TX
12.2020 - 05.2022
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Guest Service Representative
Extended Stay America
Houston, TX
01.2015 - 03.2016
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Maintained cleanliness of lobby area and front desk counter.
- Handled customer complaints professionally and efficiently.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma -
Cypress Creek High School
Houston, TX05-2013
Skills
- Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Data Entry
- Customer Relations
- Multi-Task Management
- Call Center Operations
Timeline
House Cleaner
Moon Beam Cleaning Services LLC.
02.2023 - Current
Bartender Shift Manager
IQ / Latiq Lounge
12.2020 - 05.2022
Guest Service Representative
Extended Stay America
01.2015 - 03.2016
High School Diploma -
Cypress Creek High School
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