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Nanny-Family Communication
Leadership Awardee 1996
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Mylene Quiambao

Substitute Teacher/ Rota Nanny/ Family Assistant/Care Manager/ Registered Dietitian
San Jose,CA
Mylene Quiambao

Work Preference

Work Type

Full TimePart Time

Summary

Dynamic professional with extensive experience in education and healthcare, Including roles at Oak Grove School District, Evergreen School District, and Aveanna Healthcare. Proven ability in relationship building and classroom management. Skilled in developing individualized care plans and effective communication, ensuring optimal outcomes for clients and students alike.

Professional Childcare provider with solid background in nurturing and developing children through creative and educational

Experienced with childcare, ensuring children's safety and well-being. Utilizes creative strategies to engage children in educational activities and promote development. Knowledge of household management and effective communication with parents to maintain supportive and nurturing environment.

Childcare professional prepared to provide high-quality care and support. Proven history of fostering positive relationships and creating structured routines for children. Known for adaptability and teamwork, ensuring collaborative and harmonious home environment. Proficient in child safety, meal preparation, and educational activities.

Overview

35
years of professional experience
1
Certification

Work History

De Guzman Family

Rota Nanny/Family Support Assistant
01.2020 - Current

Job overview

  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.(ADHD with Autism Children)
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Identified warning signs of emotional and developmental problems in children.( ADHD with Autism).
  • Administered basic first-aid and medication in emergency situations.

De Guzman Family

Rota Nanny/Family Support Assistant
01.2020 - Current

Job overview

  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.(ADHD with Autism Children)
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Identified warning signs of emotional and developmental problems in children.( ADHD with Autism).
  • Administered basic first-aid and medication in emergency situations.

Oak Grove School District and Evergreen School District

Substitute Teacher, K-12 (SDC and ISP)
01.2012 - Current

Job overview

  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Aveanna Heathcare

Care Manager/Personal Health Care Assistant
01.2011 - Current

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Assessed clients and developed plans to meet needs.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.

CareLinx

Patient Care Assistant/Caregiver
03.2020 - 07.2023

Job overview

  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
  • Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.

Regional Hospital Clinic

Medical/Back Office Assistant
06.2014 - 12.2016

Job overview

  • Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
  • Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
  • Reduced errors in data entry tasks by implementing a double-check system for accuracy.
  • Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
  • Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
  • Provided exceptional customer service to external stakeholders, creating a positive impression of the organization and fostering long-term relationships.
  • Responded to inquiries from callers seeking information.
  • Managed schedules and calendars for multiple supervisors, increasing punctuality and attendance at important meetings.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

WIC and Gardner Clinics

Dietitian Nutritionist Training
01.2014 - 07.2014

Job overview

  • Utilized culinary skills to create flavorful recipes that adhered to specific nutrient requirements for clients with medical conditions.
  • Optimized clinical workflows by efficiently documenting patient progress notes, utilizing electronic health records systems effectively.
  • Enhanced patient satisfaction with personalized dietary counseling tailored to their specific health needs and goals.
  • Streamlined hospital menu planning by incorporating evidence-based nutritional guidelines and accommodating various dietary restrictions.
  • Evaluated the effectiveness of implemented nutritional interventions using established outcome measures and adjusted accordingly for optimal results.
  • Contributed to research projects focused on improving public health nutrition strategies in collaboration with fellow professionals.
  • Reduced malnutrition rates among patients by closely monitoring nutritional status and adjusting care plans as needed.
  • Improved patient outcomes by developing individualized nutrition plans based on medical history, food preferences, and lifestyle.
  • Developed food allergy management protocols for institutional settings such as schools or long-term care facilities.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.

Mt. Carmel Hospital

Registered Dietitian Nutritionist/Food Service Manager
08.2004 - 08.2006

Job overview

  • Educated patients on the importance of proper nutrition, leading to improved overall health and wellbeing.
  • Collaborated with interdisciplinary healthcare team to ensure optimal patient care and support.
  • Participated in continuous professional development opportunities to stay current with the latest advances in nutritional science and best practices for patient care.
  • Influenced positive behavioral change among clients by providing motivational counseling sessions focused on goal-setting, problem-solving.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Conducted comprehensive nutritional assessments to identify specific needs and develop tailored interventions accordingly.

AstraZeneca Pharmaceuticals

Pharmaceutical Sales Representative
06.1997 - 06.2004

Job overview

  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
  • Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
  • Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
  • Exceeded sales targets consistently through effective territory management and strategic planning.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Facilitated successful negotiations for contracts, securing favorable terms that contributed to sustained business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Developed and executed territory business plans that aligned with the company''s overall sales objectives, ensuring consistent progress towards set targets.
  • Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.

Ocampo/ Lacsamana Building Contractors

Executive House Manager and Personal Assistant
01.1991 - 01.1999

Job overview

  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
  • Improved household safety, conducting regular safety drills and updating emergency preparedness plans.

Education

Grand Canyon University
Phoenix, AZ

Associate of Science from Nutrition Sciences
06-2009

Assumption University

Bachelor of Science from Nutrition And Dietetics
03-1996

Adult Education
San Jose, CA

Medical/ Back Office Assistant from Medical/ Back Office Assistant
06-2011

U. S. Career Institute
Online Coarse

Bachelor of Science from Pharmacy Teachnology
06-2008

Skills

  • Positive interpersonal skills
  • Dependable and trustworthy
  • Approachable
  • Schedule management
  • Emotionally supportive
  • Toddler care experience
  • Experience in infant care
  • Cheerful and energetic
  • Childcare management
  • Active listener
  • Valid Driver's license
  • Activity planning
  • Meal preparation
  • First aid certified
  • Safety awareness
  • Child supervision
  • Outdoor activities
  • Behavior management techniques
  • Light housekeeping
  • Effective team leader
  • Food handling training
  • Bilingual in [language]
  • Tutoring
  • Early childhood education
  • Swimming supervision
  • Childcare expertise
  • Schedule creation and maintenance
  • Nutrition
  • Reliable
  • Meal and snack preparation
  • Creative thinking
  • Critical thinking
  • Regulating schedules
  • Teaching empathy
  • Self-confidence development
  • Rule setting

Accomplishments

Managed Middle School Math classroom for 2022 to present.

Enhanced student learning with Math and Science.

Took all offered shifts to maintain coverage for students.

Recognized by multiple schools as an excellent substitute teacher

Completed extra training to further help students with ADHD, Autism, and Down Syndrome.

Resolved product issue through consumer testing.

  • Caregiver and at-home school facilitator for family with three young children.
  • Supervised team of Household staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

PRC, CDR, American Dietary Association and Philippine Dietary Association.

Educated Nanny, Trusted Nanny, Adventure Nanny, Aveanna Healthcare, and Carelinx

Certification

Certified Food Manger FoodServe

2021-2026


PRC Registered Dietitian

1997-2008


National CPRFoundation

F18229

CPR/AED/First Aid

08/31/2025-08/31/2027


Sexual Harassment for Employee California

Supporting Resident Mobility

Assisting with IADLS

Assisting Personal Care

Training Home Food Safety

Caregivers Core Values and Team work

07/12/2025

HCA Certification

7517146505


Certification of Completion

Certification Emergency 30 Day Substitute Permit 2024-2025

Oak Grove School District and Evergreen School District

Making Schools Safe and Inclusive for LGBTQ Students

Child Abuse

Early Childhood Development

06/01/2005




Languages

English
Professional Working
Spanish
Limited Working
Chinese (Mandarin)
Limited Working
Japanese
Limited Working
French
Limited Working
Korean
Limited Working
Tagalog
Native or Bilingual

Interests

Community Engagement and Advocacy

Arts and Creativity

Outdoor Adventure

Physical Fitness and Wellness

Travel been to ten different countries

Nanny-Family Communication

  • A GUIDE TO BUILDING STRONG WORKING RELATIONSHIPS
  • A good family-nanny relationship does not merely exist, it must be worked on every day just like relationships with family members and co-workers.
  • As in any job, communicating expectations, concerns, changes and progress on a regular basis between employer and employee are crucial to success. In any work environment, employees can expect to have daily contact with their direct supervisors and regularly scheduled meetings to discuss progress, expectations, and challenges. Your level of communication with your nanny should be no different.
  • In fact, in the nanny-family relationship, communication needs are stronger because the nanny will become such an integral part of your household and you will be spending a lot of time together.
  • MEET REGULARLY FROM THE BEGINNING
  • These meetings work much better when both parties know there is a set time and place, on a regular basis, to discuss anything and everything related to the working relationship. Knowing you are both there to support one another and act proactively as a team creates a more open environment than the dreaded, out of the blue, “we have to talk”.
  • These meetings are intended to create a regular opportunity for each party to raise any concerns, discuss changes in the child's development or needs, and to ensure parents and nanny are operating with consistency as they tradeoff care for the children. Plan on having these meetings when the children are not within hearing distance and are preferably otherwise occupied, after bedtime is a common choice.
  • These meetings should be held often, weekly for at least the first month and then biweekly over time if you agree to connect as things come up in between. They must be often enough that they become a relaxed method of communication with a friendly team atmosphere. Scheduling one more thing after a hectic day with the children may seem overwhelming, but it is by far worth the effort to avoid disaster down the road.
  • BE RECEPTIVE TO FEEDBACK
  • It is common to feel nervous when discussing work performance. Anxiety and defensiveness are heightened by the nature of the work being so closely tied to family, especially making nanny feedback to parents seem personal. Keeping an open mind to what is being said is a solid foundation to your communication.
  • As with any profession, employees who have the opportunity to give and receive feedback regularly feel more confident in their position.
  • PLANNING YOUR MEETINGS
  • 1. Share a calendar and block out one hour every week at the same time. Prioritize this meeting and do not reschedule or cancel even when you feel you don't have much to say.
  • 2. Start by reviewing the past week. What was expected, what was done, any challenges, how challenges were approached and how to improve the next week.
  • 3. Discuss the coming week's schedule. Go over the plan and what is expected, identifying potential challenges, changes and how to approach them based on the previous week. This allows you to check in on how to support one another, adapt approaches to activities and challenges as needs change, and prepare for coming events.
  • As you get used to this process and it becomes routine, the meetings may take less time, but it is essential to know the hour is available and prioritized by all caretakers, every week. It may feel overwhelming in already hectic times, or silly when you feel like there is nothing to talk about, but you will find it saves you a lot of time and stress over time by creating the culture and expectation of transparency, communication and teamwork.
  • DIFFICULT CONVERSATIONS
  • A GUIDE TO RESOLVING CONFLICTS AND MISCOMMUNICATION
  • We have all faced difficult conversations in our personal and private lives. We have all also faced situations where it was easier to not have a conversation than face the challenging confrontation ahead. However difficult, the best thing to do is to tackle the conversation in a way that will create better outcomes for all parties. Please feel free to reach out to your placement counselor for advice on navigating any difficult conversations. We are always happy to hear from you.
  • Here are some steps to ensure your conversation has the best possible outcome:
  • IDENTIFY ISSUES AND WRITE THEM DOWN
  • Rather than scripting your intro or discussion, jot down some notes about what is really bothering you. If you write down issues vaguely like “you're always late” or “you never follow the schedule”, the other party will immediately jump on the defensive with examples of every time your statement was false. Instead write down how it makes you feel and how it affects you or the nanny-family relationship.
  • Example: Your nanny is regularly 20 minutes late. Does it bother you because you feel your time is not valued? Because your other commitments are being compromised? Be as specific as you can.
  • ASK YOURSELF SEVERAL QUESTIONS
  • A. What is the purpose of this conversation? What do you hope to accomplish? What is your ideal outcome? If your answers are punitive, consider reevaluating. The conversation is more likely to be a success if you are seeking to support and improve.
  • B. What assumptions are you making about the other person? Challenge these assumptions.
  • C. Are you being triggered by the situation? Is there a backstory or something that is causing you to make the situation seem more dire or stressful than necessary based on past experiences and fear?
  • D. How might you be contributing to the problem? This will help with empathy and approaching the issue as a team.
  • CHANGE YOUR MINDSET
  • If you are faced with a “difficult conversation” you have already created the mindset it will be difficult making you more nervous and potentially causing you to dig your heels into a position. Take a step back and re-frame the conversation in your mind as an exciting opportunity for you to work together as a team to solve a problem and improve your working relationship. So often we need to be reminded that perspective is everything.
  • Example: As you get angry over their tardiness you start thinking “they are disrespectful, they don't care about their job like I do.”
  • Stepping back to an open helpful mindset is reframing to the original problem “something must be in their way preventing them from being on time.”
  • SET A TIME AND AGREE TO TALK IN PERSON
  • Never start these conversations any way other than face to face. There is too much room for misinterpretation, defensiveness or avoidance. You may think an email list of concerns sounds like a good idea, but tone is everything when trying to create a feeling of teamwork rather than blame.
  • BREATHE
  • Take regular pauses and focused breaths to ensure that your emotions are not ruling your speech or preventing you from listening to what the other person has to say. Emotional statements often come out more harsh or final than intended and more often than not, take the conversation in a defensive, positional direction.
  • TAKE BREAKS
  • If breathing isn't doing the trick and you feel you or the other person is losing their cool, don't be afraid to take a break. 10 minutes or even two days may give all parties involved the space they need to approach the conversation in the best way possible. Take a drink of water, a short walk, or if you are looking at solutions, a break to do some research.
  • LISTEN
  • Don't prepare your counter argument or get defensive while the other person is talking. Truly listen to what the other person is saying and where they are coming from so you can understand their needs as equal barriers to your joint success. If you catch yourself thinking “that's not true”, or wanting to roll your eyes, check your thoughts and just listen. If you need more information, ask questions in an open, honest manner. Your goal should be to learn more about the other person's perspective. Wait until they are finished before sharing your perspective.
  • Example: “I didn't change the schedule so where is the stress coming from?” makes the other person feel you are not listening or trying to understand. “You said it adds stress to your day trying to get to the house by a certain time, can you elaborate on that?” asks for information about the stress and shows a desire to understand.
  • ACKNOWLEDGE
  • Make sure they know you are listening and you heard them. No qualifiers (but, however…) or problem-solving, just hearing what they have to say. Often in these situations we, or those we are talking with, repeat themselves over and over. This is a sign that we do not feel heard or understood. This often happens when jumping to solutions or demanding solutions before providing acknowledgement.
  • Example: Don't say “I hear you want me to be on time but I have no control over traffic.”; do say, “I see that my being late has made you feel unappreciated.”
  • PROBLEM SOLVE
  • Recap all the issues brought up on both sides and brainstorm solutions that address them. Make it fun - no solution is stupid! Work from there to find a set of measurable solutions that address all the issues. It is important they are measurable so you can check in at regular intervals to see if they are working.
  • Example: “try to be on time more often” is not measurable. Keeping a log of hours and reasons for tardiness and then agreeing to reduce changes to the schedule/ tardiness by a certain percent over a set period of time is measurable and provides documentation to reference.
  • FOLLOW UP
  • Schedule regular check-ins to make sure the solutions are working, discuss possible adjustments and generally see how the other person is doing. Creating the space for these conversations means there is no build up or dread assuming any “talk” is negative. The space is reliably there, at regular time increments, for this exact purpose. Even if everything is going well, make sure to talk to strengthen your relationship and trust.
  • Another reason to follow up is maybe the issue was not solved in one conversation, or some personalities involved require time to think on their own before being ready to fully process and problem solve. It is ok not to fix everything in one hour-long talk. Don't hold yourself to an arbitrary expectation of solving a problem in a first go, especially if communication has been spotty beforehand.
  • WWW.ADVENTURENANNIES.COM

Leadership Awardee 1996

Student Council Officer

VP Nutrition And Dietetics 1992-1997

Assumption University, Philippines

Sales Equation Awardee Astra Zeneca

1997-2004


Volunteer

Valley Medical Hospital Santa Clara

Gardner Clinics and WIC Clinics as Dietitian Internship

Above and Beyond from Kaiser Hospital

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Portfolio

FEATURED
Featured Picture
RDN, Subs. Teacher, Rota Nanny/ Family Assistant/Care Manager

Timeline

Patient Care Assistant/Caregiver

CareLinx
03.2020 - 07.2023

Rota Nanny/Family Support Assistant

De Guzman Family
01.2020 - Current

Rota Nanny/Family Support Assistant

De Guzman Family
01.2020 - Current

Medical/Back Office Assistant

Regional Hospital Clinic
06.2014 - 12.2016

Dietitian Nutritionist Training

WIC and Gardner Clinics
01.2014 - 07.2014

Substitute Teacher, K-12 (SDC and ISP)

Oak Grove School District and Evergreen School District
01.2012 - Current

Care Manager/Personal Health Care Assistant

Aveanna Heathcare
01.2011 - Current

Registered Dietitian Nutritionist/Food Service Manager

Mt. Carmel Hospital
08.2004 - 08.2006

Pharmaceutical Sales Representative

AstraZeneca Pharmaceuticals
06.1997 - 06.2004

Executive House Manager and Personal Assistant

Ocampo/ Lacsamana Building Contractors
01.1991 - 01.1999

Grand Canyon University

Associate of Science from Nutrition Sciences

Assumption University

Bachelor of Science from Nutrition And Dietetics

Adult Education

Medical/ Back Office Assistant from Medical/ Back Office Assistant

U. S. Career Institute

Bachelor of Science from Pharmacy Teachnology
Mylene QuiambaoSubstitute Teacher/ Rota Nanny/ Family Assistant/Care Manager/ Registered Dietitian