Mylene Hardy
Senior IT Project Manager
Mechanicsburg,PA
Summary
Proven senior project manager with exceptional leadership skills directing multi-functional teams in high tech environments. Successfully delivered complex projects that exceeded stakeholder expectations. Experienced in overseeing diverse teams of developers, analysts, and quality professionals. Solid understanding of project management tools and methodologies.
Overview
25
25
years of professional experience
Work History
Senior IT Project Manager
D&H Distributing
Harrisburg, PA
05.2022 - Current
- Spearheaded the Toronto Distribution Center project, aimed at
constructing a state-of-the-art warehouse facility to centralize our Brampton office, distribution center, and returns center into a single location as of September 2023. The new warehouse is designed to support 25% of the projected growth. - Directed and oversaw the integration of the Harrisburg DC program, merging the old Distribution Center and the Returns Center in Camp Hill. Collaborated with an engineering and construction company, and their subcontractors, to construct the DC from the ground up. Managed the racking and conveyor vendor, implementing cutting-edge technologies to refine the order process, enhance productivity, and minimize manpower requirements. The relocation was successfully completed in just 2.5 days, surpassing the initial timeline of 4 days with minimal disruptions.
IT Project Manager
D&H Consulting
Harrisburg, PA
08.2017 - 04.2022
- Led an offshore team and implemented a seamless company transition from 8 to 10-digit invoice numbers. Completed the project 5 months ahead of schedule, ensuring uninterrupted business operations with zero post-production issues.
- Led CA Prop65 compliance project for 75,000+ products in 2.5 months, ensuring company safety from legal penalties during audits.
- Enabled streamlined creation, processing, and approval of rebates via web interface called Rebates Workflow Tool. This resulted in the submission and processing of around 100,000 rebate requests within the first two weeks of deployment.
- Successfully migrated 194 EDI customers to BizTalk platform within a year.
- Led onboarding for EDI Nordstrom Drop Ship and Ship to DC customers within 2 months, enabling sales to achieve their targets ahead of peak season through swift onboarding.
Senior EDI Business Analyst
D&H Distributing
Harrisburg, PA
08.2016 - 08.2017
- Initiated development of essential process templates for the EDI team, contributing to future success by laying the groundwork for PMO operations.
- Streamlined onboarding processes for customers and vendors into EDI systems.
- Expertly manage resource allocation and task assignments to the EDI team and overseeing the design and development of EDI application interfaces and maps.
Senior Business Analyst
Public Consulting Group (PCG)
Harrisburg, PA
11.2014 - 08.2016
- Led the groundbreaking Online Early Learning Program and Provider Search project, empowering parents to effortlessly discover and connect with premier child care providers across Pennsylvania
- The innovative mobile-friendly design significantly boosted user traffic and streamlined the process for parents to find tailored child care solutions
- Developed project charters, work plans, and ensured that validated deliverables meet functional and design specifications, as well as requirements influenced by government mandates or regulations
- Effectively triaged issues with business and external development teams to pinpoint root causes and drive towards swift resolution
- Meticulously documented, tracked, and escalated issues as necessary to ensure timely and effective problem-solving
Senior Business Analyst
GDC (Global Data Consulting) - Leidos
Mechanicsburg, PA
01.2014 - 11.2014
- Led the comprehensive requirements gathering and design process for DPAS, encompassing Quality Control, Pick/Plan, Account Info, Inventory Inquiries, Materials Release Order, and Receiving.
- Worked alongside stakeholders to create new and innovative functionalities for DPAS (Defense Property Accountability System) to track and manage over 10 million DoD assets. Successfully implemented these modules to serve not only the Marines, but also meet the needs of other branches of the military.
Requirements Analyst
TEKsystems - PHEAA
Harrisburg, PA
07.2011 - 01.2014
- Facilitated requirements gathering across IT, PeopleSoft, and the business unit to develop a web interface for PHEAA's Recruiting Portal. This transformative project allows applicants to apply for current job openings and be considered for future opportunities. The implementation of these changes within the five-month period optimized HR's recruiting workflow for better efficiency.
- Managed the research and development stages of a new Grants UI within PHEAA's corporate offerings. This innovative project enabled schools to certify students via a web platform, leading to faster disbursements of grant funds. The Implementation of this system enhanced operational efficiency, with immediate access for school users.
- Developed models and use cases for Direct Debit and Third Party Authorization with e-Sign project, enabling business-to-consumer product line's adoption of e-Sign solutions. This innovation minimized human errors and achieved substantial cost savings with automation. It also adheres to federal regulations by establishing a 508-compliant system.
Senior Business Analyst
TEKsystems - The Manitowoc Co.
Greencastle, PA
05.2010 - 07.2011
- Completed three projects within six months with CraneSTAR application, adhering to full SDLC process, for timely project delivery.
- Implemented MTBF (Mean Time Between Failure) Report project, cutting manual report generation time from 4 hours to less than a minute using MS SQL Reporting services.
- Formulated an Implementation Plan approved by Manitowoc's IS Director, establishing a deployment process that reduces issues and conflicts.
Senior Business Analyst
E&E - PA Equine Toxicology and Research Laboratory (PETRL)
West Chester, PA
07.2008 - 07.2009
- Streamlined business processes and integrated solutions with USALIMS for equine data management, to conduct real-time ad-hoc analysis of test data for accurate results and reporting. This helped achieve $660K annual savings in headcount maintenance, reduced search time from 20-30 minutes to 5 seconds.
Team Lead/IT Project Manager
Accenture
Pleasanton, California
11.2006 - 12.2007
- Spearheaded Debit Card Claims GUI project for Washington Mutual to provide a one-stop solution for customers that streamlines claims processing and reduces fraud losses. Completed the project in 2.5 months, reducing claims by 22%, eliminating duplicate filings, and providing a one-stop solution for customers, thus preventing legal action against the company.
- Coordinated DST change for Asia Pacific projects involving 300 servers before March 11, 2007. Spearheaded development of a central repository for implementation documents, removing redundant and outdated scripts or instructions. Developed concise implementation plan for
recurring daily patches.
IT Project Manager
Intel
Bangalore, India
01.2004 - 11.2006
- Directed strategic planning and execution of the Data Visibility Program, a cutting-edge DSS tool for monitoring multi-leg shipment information. This provided historical insights for effective evaluation.
- Facilitated requirements gathering for the Vendor Compliance and Routing project, an intelligent system that optimizes the mode, carrier, and service level tied to shipments, focusing on reducing shipping costs between vendors and manufacturing.
- Directed execution of Corporate Customs Project, addressing customs regulations for Malaysia, the Philippines, and Costa Rica.
- Acquired Spanish and Bahasa skills to translate reports into English per TLC (Tax, License, and Customs) requirements, enabling on-time shipment of Intel products by meeting TLC transaction standards.
- Implemented Inbound Supply Chain Routing System, a private e-market solution for efficient supplier data exchange.
- Engaged in CMMI audits to sustain level 5 status and offered recommendations for CMMI project templates.
Systems Analyst/Product Owner
Intel
Manila, Philippines
07.2001 - 12.2003
GARTAC Consultant
Intel
Penang, Malaysia
06.1999 - 06.2001
IT C4 Test Engineer
Acer, Inc.
04.1998 - 05.1999
Education
Masters in Business Administration - Information Technology
Bachelor of Science - Computer Science
Skills
- Project Management
- Client Relations
- Cross-functional team leadership
- Project Planning/Scheduling
- Requirements Analysis
- Business Analysis
- Risk Management
- Stakeholder Management
- Systems implementation
- Software testing
- Root Cause Analysis
- Processes and procedures
- Microsoft Office Suite
Timeline
Senior IT Project Manager
D&H Distributing
05.2022 - Current
IT Project Manager
D&H Consulting
08.2017 - 04.2022
Senior EDI Business Analyst
D&H Distributing
08.2016 - 08.2017
Senior Business Analyst
Public Consulting Group (PCG)
11.2014 - 08.2016
Senior Business Analyst
GDC (Global Data Consulting) - Leidos
01.2014 - 11.2014
Requirements Analyst
TEKsystems - PHEAA
07.2011 - 01.2014
Senior Business Analyst
TEKsystems - The Manitowoc Co.
05.2010 - 07.2011
Senior Business Analyst
E&E - PA Equine Toxicology and Research Laboratory (PETRL)
07.2008 - 07.2009
Team Lead/IT Project Manager
Accenture
11.2006 - 12.2007
IT Project Manager
Intel
01.2004 - 11.2006
Systems Analyst/Product Owner
Intel
07.2001 - 12.2003
GARTAC Consultant
Intel
06.1999 - 06.2001
IT C4 Test Engineer
Acer, Inc.
04.1998 - 05.1999
Masters in Business Administration - Information Technology
Bachelor of Science - Computer Science
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