MYLES BARNES
Farmington HIlls
Summary
Dynamic customer service professional with a proven track record at Rivian, excelling in technical support and problem-solving. Adept at fostering teamwork and enhancing customer relationships, I leverage strong communication skills to resolve complex issues efficiently. Committed to delivering exceptional service and driving customer satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Support advisor
Rivian
Plymouth
10.2024 - Current
- Provided customer support for vehicle service inquiries and technical issues.
- Assisted in troubleshooting customer concerns using internal software systems.
- Collaborated with the fleet roadside and the consumer roadside teams to resolve complex situation and to get make sure the tow is handled promptly
Verizon sales expert
Verizon
Novi
02.2024 - Current
- Monitoring sales activity and tracking against quota
- Delivering exceptional customer service pre and post-sale
- Proactively contacting/emailing customers with upgrade suggestions
- Coordinating and attending promotional events
- Maintaining expert knowledge on latest Verizon product offerings
- Generating new leads via referrals and community networking
Crew member
Trader Joe's
Bloomfield Hills
11.2022 - Current
- Customer assistance by answer questions about products, services, and pricing, and helping customers in finding desired merchandise
- Stocking Shelves and ensuring that all items are properly labeled and priced while stocking shelves with products
- Checkout Assistance, process customers' orders, take payments, and provide change back to them
- Creating a Welcoming Environment, all while making sure every customer has a fun, friendly, and informative shopping experience
Sales advisor
Best Buy
Novi
11.2021 - 09.2023
- Assisting customers with locating merchandise
- Operating the cash register as needed throughout their shift
- Up-selling additional warranty protection and other store offers
- Maintaining current knowledge of new technological trends for their work area
- Answering any questions customers may have about potential purchases
Fuel Manager
Kroger
Farmington HIlls
06.2018 - 07.2022
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Participate in the inventory process
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
- Train department associates on inventory/stocking and computer assisted ordering responsible for fuel delivery and documentation of fuel inventory
- Process fuel, merchandise, and lottery sales quickly and accurately
Retail team member
Panera Bread
Farmington HIlls
02.2021 - 05.2022
- Operate cash registers and payment processing equipment to handle transactions, apply discounts or promotions, and issue receipts
- Maintain cleanliness and organization in the dining area, including wiping down tables, sweeping floors, and restocking condiments and utensils.
Education
High School diploma -
North Farmington High School
32900 W 13 Mile Rd, Farmington Hills, MI 4833405-2020
Skills
- Customer service
- Teamwork
- Leadership
- Time management
- Inventory management
- Communication skills
- Technical support
- Customer relationship management
- Problem solving
- Professional communication
- Team collaboration
- Conflict resolution
- Listening skills
Awards
2020, Rise and Thrive award, Farmington Public Schools
Timeline
Service Support advisor
Rivian
10.2024 - Current
Verizon sales expert
Verizon
02.2024 - Current
Crew member
Trader Joe's
11.2022 - Current
Sales advisor
Best Buy
11.2021 - 09.2023
Retail team member
Panera Bread
02.2021 - 05.2022
Fuel Manager
Kroger
06.2018 - 07.2022
High School diploma -
North Farmington High School