Myles Clasp
Brooklyn,NY
Summary
National Service Coordinator with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations, Logistics. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
HVAC Service Coordinator/Preventative Maintenance Supervisor
Palone Brothers Refrig & Air
Brooklyn, NY
08.2023 - Current
- Monitor email and phone communication to provide prompt responses and solutions.
- Liaise between the client and the technician to keep all parties fully informed.
- Follow up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work orders by reviewing notes and following up on pending items.
- Work with technicians to complete paperwork within designated time.
- Obtain purchase order information to invoice work orders.
- Manage emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Obtain paperwork from the field and distributed to appropriate departments for processing.
- Provide timely feedback to management on service failures and customer concerns.
National Service Coordinator
Academy Fire life & Safety
Lynbrook, NY
04.2021 - 08.2023
- Dispatched and coordinated client service requests with affiliates nationwide.
- Directed and supported affiliates to meet client expectations.
- Resolved issues that may arise during the course of service request completion.
- Communicated with customer service representatives.
- Coordinate, schedule fire protection repairs, and installation for customers.
- This includes scheduling, tracking, and communicating with both the subcontractor and the customer.
- Managed job progress, and typed estimates.
- Toggled between multiple systems and databases to look up information and update records.
- Identified locations, and needs of callers, to accurately send assistance.
- Inputted data into the CRM system to manage existing portfolios and potential leads.
- Used the CRM database to track referral and appointment data.
Account Manager
Crosstown Solutions
Brooklyn, NY
12.2020 - 01.2021
- Marketing sales
- Developed strategic growth plans for new and existing customers.
- Met, engaged and pursued customers through networking, referrals and marketing.
- Experienced in developing technical and cost proposals.
- Generated sales audit reports to track and review performance.
- Researched competitors and customer business models for sales strategy development.
- Developed sales strategies and comprehensive understanding of customers' business models.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
- Client product knowledge
- Basic communications fundamentals
- Management checklist
Education
BBA - Business Administration And Management
Alfred State - SUNY College of Technology
Alfred, NY12.2020
Associate of Applied Science - Marketing
Alfred State - SUNY College of Technology
Alfred, NY05.2019
Skills
- MS Office expertise includes Word, Excel, and PowerPoint
- Ongoing client support
- Team management
- Training & development
- Multitasking
- Planning & organizing
- Critical thinking
- Accurate recordkeeping
- Customer relationships
- Order processing
- Strategic outreach
- Internet-savvy
- Coordinating paperwork
- Preparing contracts
- Excellent communication skills
- Account management
- Excellent negotiating tactics
- Effective Customer Communication
- Service planning
- Microsoft CRM
- Data entry
- Schedule coordination
- Coordinating urgent deliveries
- Critical thinker
- Computer skills
- Vendor relations skills
- Data management
- People skills
- Senior leadership support
- Analytical
- Customer service
Interests
Student Leadership Involvement, 2018-2020: Black Student Union club (UJIMA) President
Alfred State 2018-2020: African student association Organization (ASA) Public relations
Timeline
HVAC Service Coordinator/Preventative Maintenance Supervisor
Palone Brothers Refrig & Air
08.2023 - Current
National Service Coordinator
Academy Fire life & Safety
04.2021 - 08.2023
Account Manager
Crosstown Solutions
12.2020 - 01.2021
BBA - Business Administration And Management
Alfred State - SUNY College of Technology
Associate of Applied Science - Marketing
Alfred State - SUNY College of Technology
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