Myles Duyao
Los Angeles,CA
Summary
Driven Account Manager and Administrative Assistant with a proven track record at WAIAKEA Inc. and Mapperarti, adept in G-Suite and professional communication. Excelled in negotiating favorable contracts, enhancing client satisfaction, and streamlining executive support processes. Demonstrated strong problem-solving abilities, ensuring high client retention and efficient office management without exceeding a 55-word limit. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Account Manager
WAIAKEA Inc.
05.2015 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Administrative Assistant
Mapperarti
11.2014 - 05.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Associate of Arts - Liberl Arts
Hawaii Community College
Hilo, HI12.2006
Skills
- G-Suite Guru
- Computer Proficiency
- Scheduling and calendar management
- Professional Communication
- Strong Problem Solver
Timeline
Account Manager
WAIAKEA Inc.
05.2015 - Current
Administrative Assistant
Mapperarti
11.2014 - 05.2015
Associate of Arts - Liberl Arts
Hawaii Community College
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