Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MYLES E. AYUKETAH

Silver Spring,USA

Summary

IT Support Specialist with 4+ years of hands-on experience delivering technical assistance, systems troubleshooting, and data management in healthcare, education, and enterprise environments. Skilled in Windows and Linux administration, network connectivity, ticketing systems, and user training. Adept at improving IT service delivery, maintaining data integrity, and reducing downtime. Recognized for reliability, clear communication, and a proactive approach to resolving issues across diverse teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Nextgen Technology INC
03.2022 - Current
  • Provided first-line IT and system support for internal staff, resolving computer and software-related issues.
  • Used Microsoft Excel and SQL queries to manage, validate, and report organizational data.
  • Supported user onboarding with software training and troubleshooting assistance.
  • Ensured data security and HIPAA compliance when handling electronic health records.
  • Partnered with IT team to enhance digital workflows, reducing errors and improving efficiency.

IT Specialist

Bright Star Tech
01.2022 - 02.2023
  • Assisted staff with technical system usage, including troubleshooting access issues.
  • Entered and maintained digital health records, ensuring accuracy and confidentiality.
  • Provided end-user support for electronic health management systems.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.

IT Help Desk Technician

CSAAC
01.2019 - 08.2021
  • Delivered Tier 1 and Tier 2 support for staff, diagnosing and resolving hardware, software, and network issues.
  • Configured and deployed new workstations, printers, and mobile devices.
  • Supported Microsoft Office 365 applications and password resets through Active Directory.
  • Reduced downtime by quickly resolving technical issues and escalating complex problems to senior engineers.
  • Documented troubleshooting steps in ticketing system to improve knowledge base.

Education

Bachelor of Science - Computer Information Systems

DeVry University
10.2026

Associate of Applied Science - Information Technology and Networking

DeVry University
04.2025

High School Diploma - undefined

Laurel High School
01.2016

Skills

  • Technical Support & Help Desk: Remote/Desktop Support, Ticketing Systems, End-User Training
  • Systems & Networking: Windows 10/11, Basic Linux, TCP/IP, LAN/WAN, VPN, Network Troubleshooting
  • Administration Tools: Microsoft 365, Active Directory (user creation, permissions, resets), SQL, File & Data Management
  • Programming & Scripting: Python, Java, HTML/CSS
  • Other: Data Analysis (Excel, Coursera Certified), Documentation, Communication, Time Management

Certification

  • Certificate in Programming Essentials (Python & Java)
  • Data Analyst Certificate – Coursera, 2023
  • CPR & First Aid

Timeline

IT Support Specialist

Nextgen Technology INC
03.2022 - Current

IT Specialist

Bright Star Tech
01.2022 - 02.2023

IT Help Desk Technician

CSAAC
01.2019 - 08.2021

Associate of Applied Science - Information Technology and Networking

DeVry University

High School Diploma - undefined

Laurel High School

Bachelor of Science - Computer Information Systems

DeVry University

Similar Profiles

CREATE PROFILE
MYLES E. AYUKETAH