Myles Gonzalez
Dallas
Summary
Driven Restaurant General Manager and Chef with a proven track record at Social Pie, enhancing online ratings from 3.9 to 4.4 stars. With expertise in the kitchen as well as the FOH, I developed 10+ successful recipes for our current menu, on top of fostering a positive work environment that promoted communication and customer engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant General Manager/Chef
Social Pie
09.2023 - Current
- Managed all aspects of daily operations, including ordering liquor, beer, wine and food.
- Managed and improved vendor relations.
- Significantly raised online ratings for restaurant. Our Google rating went from 3.9 stars to 4.4 stars, and we generated several hundred positive reviews since my time began there.
- Significantly reduced beer and wine cost for the restaurant (from 53% down to 26%).
- Coordinated with catering staff to deliver food services for special events and functions.
- Created 10+ recipes for the restaurants current menu. The majority of these dishes outsold many of our staple menu items.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reduced employee turnover by fostering a positive work environment.
- Effectively managed my time to assist both the FOH and BOH when necessary.
Kitchen Supervisor
Dakotas Steakhouse
09.2021 - 09.2023
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Kitchen Expeditor
State & Allen Restaurant
02.2019 - 09.2021
- Assisted preparation of food plates, overseeing quality, and appearance.
- Trained new expeditors and food runners according to company policies and standards.
Barista Shift Supervisor
Starbucks, Barista
08.2017 - 01.2019
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Kitchen Expeditor
State & Allen Restaurant
08.2012 - 07.2016
- Facilitated smooth meal service by prioritizing ticket orders based on table size and dish complexity.
- Promoted a clean workspace by consistently adhering to sanitation guidelines and organizing the pass area efficiently.
- Increased overall guest experience by addressing any concerns or complaints promptly and professionally.
Education
High School Diploma -
Richland Collegiate Highschool
Dallas, TX05-2015
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Employee retention
- Menu development
- Adaptable
- Passion for customer satisfaction
Certification
-TABC Certifcation
-Manager Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant General Manager/Chef
Social Pie
09.2023 - Current
Kitchen Supervisor
Dakotas Steakhouse
09.2021 - 09.2023
Kitchen Expeditor
State & Allen Restaurant
02.2019 - 09.2021
Barista Shift Supervisor
Starbucks, Barista
08.2017 - 01.2019
Kitchen Expeditor
State & Allen Restaurant
08.2012 - 07.2016
High School Diploma -
Richland Collegiate Highschool
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