Luke Graham
Pflugerville
Summary
Professional repair technician with expansive experience in diagnostics, maintenance, and repair of various equipment. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Skilled in troubleshooting, electrical systems, and mechanical repairs, ensuring operational efficiency and safety. Known for practical problem-solving, effective communication, and steadfast work ethic.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Repair Technician
Tesla
04.2024 - Current
- Accurately diagnosing, repairing and documenting issues with Cybertruck.
- Utilized variety of tools and diagnostic equipment to complete repairs including DMM, Pico Scope, and AC equipment. Proficient in Toolbox and Garage.
- Followed detailed repair and maintenance procedures. Understand schematics and flow charts.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Have consistently received outstanding reviews and feedback from management.
- Supported NPI and Model Y performing trials and repairs on engineering fleet and customer vehicles.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Fostered culture of continuous improvement by training other team members on latest repair techniques and technologies.
EV Tech 2
Maswer USA, Inc.
08.2022 - 04.2024
- Advanced diagnostics and repair of Mercedes Benz 294 and 296 electric vehicles. Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Filled a variety of roles including inline electric repair, retrofit and quick repair.
- Was nominated for Maybach team.
Automotive Technician
T&E Tire and Service
09.2015 - 08.2022
- Comprehensive diagnostics and repair of all makes and models including European, Asian and Diesel.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
- Alignment and suspension specialist
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Complete engine overhaul and internal engine repair.
- Welding and basic fabrication
Automotive Technician
Tread Quarters
05.2015 - 09.2015
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed safety and emissions inspections.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained accurate records of time and materials required to perform repairs and service.
Automotive Technician
Neighborhood Garage
03.2013 - 05.2015
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Worked with customers to clearly explained repairs and timeframes as well as sell jobs and schedule appointments.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Worked daily with vintage European and American vehicles performing diagnostics and repairs.
Education
Associate in Science (AS) - Automotive Technology
University of Northwestern Ohio
Lima, OH08.2009
Skills
- Automotive Troubleshooting
- Hands-On Mechanical Skills
- Brake Repair
- Suspension
- Automotive Oil Change
- Alignment
- Vehicle Maintenance
- Service Technician Experience
- Mechanical Knowledge
- Metal Fabrication
- Tire Service
- Hydraulics
- Equipment Repair
- Transmissions
- Electrical Proficiency
- Strong Verbal Communication
- Team management
- Electrical Schematics
- Production Management
Timeline
Repair Technician
Tesla
04.2024 - Current
EV Tech 2
Maswer USA, Inc.
08.2022 - 04.2024
Automotive Technician
T&E Tire and Service
09.2015 - 08.2022
Automotive Technician
Tread Quarters
05.2015 - 09.2015
Automotive Technician
Neighborhood Garage
03.2013 - 05.2015
Associate in Science (AS) - Automotive Technology
University of Northwestern Ohio
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