Myles Hales
Brandon,MS
Summary
Recent MBA graduate with a proven aptitude for strategic analysis and problem-solving, poised to contribute impactful solutions to business challenges. Proficient in finance, marketing, and operational strategies, with a track record of academic excellence and practical application. A collaborative team player with strong communication skills and a drive for continuous improvement. Eager to apply fresh perspectives and a solid foundation in business management to drive organizational growth and success.
Overview
6
6
years of professional experience
Work History
Host
Shaggy's On The Rez
12.2021 - 07.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Guest Services, Bell Attendant
Sheraton Hotel of Flowood
08.2021 - 06.2022
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service/Sales
Great American Cookie Company, Inc.
11.2016 - 08.2020
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
Masters of Business Administration -
Belhaven University
Jackson, MS12.2023
Bachelor's of Arts Degree -
The University of Mississippi
Oxford, MS05.2021
Associate of Arts Degree -
Hinds Community College
JACKSON, MS05.2019
High school Diploma -
Hartfield Academy
FLOWOOD, MS05.2017
Skills
- Analytical Thinking
- Cultural Awareness
- Decision-Making
- Written Communication
- Time Management
- Critical Thinking
- Self-Directed
- Verbal Communication
- Active Listening
- Teamwork and Collaboration
- Calm Under Pressure
- Multitasking Abilities
- Problem-Solving
- Organization and Time Management
Internship
University of California in Los Angeles School of Dentistry Summer Health Education Program (June 2019)
Leadership
Chik-Fil-A Leadership Academy
Professional Organization
National Black MBA Association
Educational Tours
- EF Educational Tour, Ireland, Wales, London, 03/2016
- EF Educational Tour, Portugal and Spain, 03/2017
References
Available Upon Request
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