An African-American Bachelor of Arts graduate, committed to hard work, coachability, and lifelong learning. Experienced in trauma informed/person-centered care and adept at building professional relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Program Administrator
Gametime Life Skills Foundation
07.2023 - Current
Develop training material and questionnaire surrounding the topic of mandated reporting, inspired by the rules, regulations and guidelines from the Department of Child and Family Services through the State of Illinois
Create training material (documents and questionnaire) that highlight the goals and objectives of both the Illinois Criminal Justice Information Authority (ICJIA) and the Restore, Reinvest, and Renew program (R3)
Advance understanding of social entrepreneurship by conducting background research on various topics such as nonprofit management, targeted revenue strategies, and donor relations.
Sales Representative and Design Specialist
Winslow Monument Service
12.2021 - 05.2023
Demonstrated direct, transparent, and interpersonal communication skills in effectively conveying information regarding our services to customers, funeral homes, and professional partners
Proficiently managed appointments and promptly addressed inquires while ensuring clarity and satisfaction throughout the customer interaction process
Led and conducted appointments with customers that were customizing markers, monuments, and memorials within our design parameters and capabilities
Established and fostered strong, trusting relationships with caretakers, funeral home directors, customers, and design specialists, demonstrating a commitment to professionalism, reliability, and integrity in all interactions.
Behavior Technician
Options Family & Behavior Services
06.2021 - 12.2021
Responsibilities included guiding, instructing, and providing support to adolescents within the mental health Day Treatment Program setting, fostering their growth and well-being within a structured therapeutic environment
Effectively lead therapeutic groups for adolescents with co-occurring mental illnesses and chemical dependency, facilitating both mental health therapy and recovery skills sessions
Directly engaged with adolescents, documented client information on electronic health records, and provided support to psychotherapists and their treatment teams by providing resources and documentation as needed.
Hope House Youth Mentor
180 Degrees/Hope House
07.2019 - 01.2021
Supervised and provided support to homeless and high-risk youth in emergency situations
Exemplified trustworthiness and accountability by promptly addressing escalated situations while on-call
Applied interpersonal skills when interacting with youth, maintaining confidentiality and professionalism.
Vice President, Marketing and Customer Care at ApplianceSmart Contracting Inc.Vice President, Marketing and Customer Care at ApplianceSmart Contracting Inc.