Myles Hejmanowski
Kennewick
Summary
Detail-oriented professional with expertise in customer engagement and quality assurance. Proven ability to enhance customer satisfaction and maintain high service standards in both detailing and barista roles.
Overview
11
11
years of professional experience
Work History
Detailing Technician
The Auto Lounge
Richland
05.2024 - Current
- Engaged with customers to understand their detailing needs and preferences.
- Conducted thorough inspections of vehicles to ensure adherence to quality standards.
- Performed detailed cleaning of interior and exterior components of vehicles using a variety of materials and tools.
- Applied protective layers such as waxes, sealants, and ceramic coatings.
- Maintained cleanliness of work area by sweeping floors, wiping down counters, and removing trash.
- Inspected vehicle surfaces to identify dirt, scratches, damage, or other imperfections prior to detailing.
- Shampooed carpets and upholstery as part of the overall detailing process.
Lead Barista
Dutch Bros
Kennewick
07.2014 - 08.2024
- Led team in daily operations, ensuring high standards of service and product quality.
- Coordinated training sessions for new baristas, enhancing team efficiency and service delivery.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Fostered a positive work environment, promoting teamwork and employee morale among staff.
- Engaged with customers to provide personalized service, increasing customer loyalty and satisfaction.
- Resolved customer inquiries and complaints swiftly, maintaining a positive brand image.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
Education
Some College (No Degree) - General Studies
Columbia Basin College
Pasco, WASkills
- Equipment maintenance
- Quality control
- Team leadership
- Attention to detail
- Effective communication
- Problem solving
- Inventory management
- Vehicle inspection
- Ceramic coating
- Interior detailing
- Service coordination
Timeline
Detailing Technician
The Auto Lounge
05.2024 - Current
Lead Barista
Dutch Bros
07.2014 - 08.2024
Some College (No Degree) - General Studies
Columbia Basin College