Myles Hill-Solanoy
San Jose,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent College Student focused on Communications and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Enthusiastic Recreational Leader highly effective at developing adequate customer service experience in both budget and community needs. Service-oriented professional with friendly and adaptable approach demonstrated over five years of PRNS experience.
Overview
4
4
years of professional experience
Work History
Recreation Leader
City of San Jose Parks, Recreation & Neighborhood Services - Arcadia Ballpark
San Jose
07.2022 - Current
- Managed a staff of 4 to 6 personnel to cooperatively receive and put out orders in an efficient and timely manner while training coworkers on how to proficiently and safely use kitchen equipment such as deep fryers, flat top grills, warmer, and various dispensers.
- Trained coworkers on how to properly use City of San Jose point-of-sales systems according to PCI compliance to enforce safe and secured transactions according to the City of San Jose’s standard for handling point-of-sales systems.
- In charge of ordering supplies, food, and equipment in a precise manner. (Including menu pricing, seasonal specials, ordering and preparing for massive city held events.)
- Expertise in delivering premier customer service to all customers including customer satisfaction, exquisite food, and low wait times.
- Trained in how to properly maintain ballfield surfaces, treat bioswales, and help to provide a clean and tidy facility.
Recreation Leader
City of San Jose Parks, Recreation & Neighborhood Services - Lake Cunningham Action Sports Park
San Jose
08.2019 - 07.2022
- I maintain a current activenet certification while supplementing proficient customer service experience, providing customers with ease of access to sign up with city held programs, scholarships, and memberships.
- Trained new employees in learning the Activenet software. I assisted in site training teaching inputting of customer waivers as new customers, selling membership packages to new and current customers and using the POS systems.
- Provided proficient and professional customer service to participants involved in riding at Lake Cunningham Action Sports Park by assisting customers in emergency situations.
- Provided assistance to the maintenance team in order to maintain a safe and enjoyable experience when riding in a bike park. Tasks included patching dirt areas of bike park, maintaining foliage surrounding bike park, gluing and watering dirt in bike park.
Education
Enrolled to earn an associate in Ethnic Studies, associate in Communications, with a goal of pursuing a bachelor's degree in Recreational Sciences with San Jose State University. Expected to graduate 2023 -
Evergreen Valley Community College
12.2023
High School diploma -
Mt. Pleasant High School
01.2018
Skills
- Networking
- Relationship Building
- Time Management
- Written Communication
- Calm Under Pressure
- Problem Resolution
- Communication
- Maintenance & Repair
- Collaboration
- Activenet Software Proficiency
Timeline
Recreation Leader
City of San Jose Parks, Recreation & Neighborhood Services - Arcadia Ballpark
07.2022 - Current
Recreation Leader
City of San Jose Parks, Recreation & Neighborhood Services - Lake Cunningham Action Sports Park
08.2019 - 07.2022
Enrolled to earn an associate in Ethnic Studies, associate in Communications, with a goal of pursuing a bachelor's degree in Recreational Sciences with San Jose State University. Expected to graduate 2023 -
Evergreen Valley Community College
High School diploma -
Mt. Pleasant High School
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