Dynamic professional with extensive knowledge in beer, wine, and liquor. Proven ability to deliver exceptional service in high-volume settings while training and managing teams effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Altitude Sky Lounge
Astra Hotel
Seattle, Washington
09.2023 - Current
Trained new servers on restaurant policies and service procedures.
Provided exceptional service to high volume of daily customers.
Had top sales of 2024
Service Manager
Eden Hill Restaurant
Seattle, WA
10.2020 - 09.2023
Creating an inventory system for the bar, as well as ordering for the bar.
Managing service 2 to 4 times a week.
Ensure high service standards between staff and guests.
Evolving wine knowledge, along with a strong bartending background.
Bartender
Eden Hill Provisions
Seattle, WA
09.2019 - 10.2020
Create and serve fine cocktails, beer, wine, and espresso beverages, ranging from simple to complex, with high efficiency.
Prepare full-flavored signature mixers and syrups from scratch with fresh, local ingredients.
Maintain a clean and organized bar environment to promote productivity.
Lead Bartender and Server
Suncadia Resort
Cle Elum, WA
02.2011 - 09.2019
Designed and implemented the Cocktail program for 56 Degrees and Portals Restaurant, featuring signature cocktails, seasonal drinks, and rotating daily specials.
Trained new hires for multiple positions in a fine dining setting, demonstrating the importance of being a team player.
Vast knowledge of local Washington State ingredients is featured on the continually rotating menu, and I am quick to memorize new items and specials.
The flexible worker helped out in many departments when understaffed.
Server
Frol!k Kitchen + Cocktails
Seattle, WA
05.2015 - 07.2017
Proficient in delivering high-volume cocktail service, and comfortable giving guests in-depth descriptions and recommendations.
Manage multiple tables and guest interactions to ensure an excellent experience.
Coordinate large event service, working closely with a small team of servers to expertly provide service for 30 to 200 people.
Server
Thackeray
Seattle, WA
09.2016 - 05.2017
Company Overview: Heavy Restaurant Group
Chosen to be part of the team who would successfully open this new restaurant for Heavy Restaurant Group.
Lead new hire training to ensure all team members were fully equipped with the knowledge and skills to provide excellent customer service.
Server
Meet the Moon
Seattle, WA
01.2016 - 09.2016
Company Overview: Heavy Restaurant Group.
Member of the team in charge of training and setup, resulting in a successful restaurant opening.
Gathered and provided guest feedback during the soft opening to adapt and offer superior customer service.
Server
Lot No. 3
Bellevue, WA
03.2015 - 01.2016
Company Overview: Heavy Restaurant Group
Extensive knowledge of a variety of craft cocktails and wine, providing customers with recommendations and pairings for the menu dishes.
Ensure high volume professional service, handling a 9 - 12 table section.
Ring in orders clearly and correctly to maintain high standards, and work as a team to deliver an enjoyable experience for the customer.
Education
Partial - Social Services, Psychology
Central Washington University
06.2013
High School Diploma -
Auburn Riverside High School
06.2008
Skills
Beverage knowledge
Microsoft Office proficiency
Point of sale systems (Micros, Aloha, Toast, Squirrel)
Customer engagement
Certification
Food Handlers Permit, Current, Washington State Department of Health