Myles Jaynes
Los Angeles,CA
Summary
Experienced and proactive security professional with a strong track record of success spanning 4 years. Proficient in protocol development, enforcement, and personnel management, adept at strategically allocating resources to establish robust security systems while optimizing operational efficiency within budgetary constraints. Skilled in directing personnel and fostering a collaborative team environment. Demonstrated leadership in security and administrative roles at prominent venues and large public facilities, ensuring integrity, honesty, and dedication among team members. Possesses excellent knowledge of first aid and emergency response procedures. Actively involved in crafting and implementing security-parking policies, operational plans, procedures, and training initiatives. Trusted to assume command positions during events, overseeing venue staff to ensure strict adherence to event plans and protocols.
Overview
4
4
years of professional experience
Work History
Security Coordinator
City And County Of Denver, ASM Global
09.2022 - 09.2023
- Implemented, maintained and documented all Security Department trainings including new hire, ongoing, refresher, ERP and SEMP, and any other building emergency training
- Provided backup support for Surveillance and Base Coordinator staff when needed
- Worked with organizing and gathering information for upcoming events from Event Managers and any other maintenance or construction around the building
- Made sure that all information is tracked and that clients are received building information for security and supporting that communication for operations
- Worked with Human Resources to make sure that any video review requests were responded to, recorded, and saved within the correct timeframe
- Managed the POD system while making sure that all information is current and accurate for events, operations projects and construction coming in the venue and communicated with Event Management and Operations for any corrections or notes
- Verified that all shows / events coming in had submitted security schedules to manager for review and that they have met minimum standards for the building requirements
- Updated and maintained department SOPs as needed
- Coordinated and prepared for meetings with surrounding security entities, any OEM departments, DPD and table talks
- Made sure that all 24/7 reports had correct follow up and closed with all correct information.
- Reduced incidents of theft by conducting thorough risk assessments and deploying appropriate countermeasures.
- Enhanced security measures by implementing advanced surveillance systems and access control protocols.
- Streamlined communication between security team members through the implementation of efficient reporting tools and processes.
- Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Responded swiftly to alarms or disturbances within the facility, assessing situations accurately before taking decisive action.
- Analyzed incident reports to identify trends and implement targeted security improvements accordingly.
- Provided comprehensive security training for staff, leading to improved awareness and adherence to safety procedures.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Improved overall site safety by coordinating with maintenance teams to address potential hazards promptly.
- Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
- Assessed existing security infrastructure for vulnerabilities, recommending upgrades as needed to maintain optimal protection levels.
- Maintained detailed records of all security activities, providing accurate documentation for internal review or legal proceedings if necessary.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Developed emergency response plans, minimizing the impact of potential crises on personnel and property.
- Ensured compliance with safety regulations by conducting regular audits and addressing any identified issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Assessed electronic security systems and reported malfunctions.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
- Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
- Established a strong security culture by promoting vigilance and fostering collaboration among employees.
- Implemented robust visitor management processes that balanced hospitality with stringent site-wide security protocols.
Building Security Supervisor
Utah Jazz, Smith Entertainment Group
03.2022 - 09.2022
- Informed any violators of policies and procedures
- Checked identification of all persons entering the facility
- Reviewed the identity of all visitors before allowing them onto the premises
- Wrote reports regarding theft, property damage, and altercations
- Developed and implemented security policies, protocols and procedures
- Attended meetings with other managers to determine operational needs
- Recruited, trained and supervised security officers and guards
- Planned and coordinated security operations for specific events
- Coordinated staff when responding to emergencies and alarms
- Reviewed reports on incidents and breaches
- Investigated and resolved issues
- Created reports for management on security status
- Analyzed data to form proposals for improvements (e.g., implementation of new technology).
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Developed and implemented customer service policies to enhance satisfaction.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Building Security Dispatch-Supervisor
San Antonio Spurs- Spurs Sports And Entertainment
01.2021 - 03.2022
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Recommended improvements in security systems and procedures
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Completed full building and grounds patrols every hour to spot incidents and respond quickly to disturbances
- Supported Building Security team leadership
- Investigated concerns
- Responded quickly to incidents and assessed active situations for security concerns
- Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings
- Completed reports by recording observations and occurrences and interviewing witnesses following incidents on dark days
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Supervised team of 7 employees and provided training focused on maximizing overall performance.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
- Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
- Developed and implemented customer service policies and procedures.
Building Security Officer
San Antonio Spurs- Spurs Sports And Entertainment
10.2019 - 01.2021
- Patrolled and monitored property areas via bicycle and company vehicle
- Reported irregularities such as fire and safety hazards to maintenance
- Oversaw premises, including entry and exit employees and visitors daily
- Patrolled sites on foot and by vehicle to provide visible deterrence to incidents and respond quickly to disturbances
- Identified violators and escorted departing personnel to guard against theft of property
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
- Checked and verified photo identification prior to granting facility access
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Provided excellent customer service to building occupants, addressing concerns and resolving issues promptly.
- Collaborated with building management to develop comprehensive emergency response plans for various scenarios.
- Participated in regular training sessions to stay updated on industry best practices and emerging threats within the field of building security.
- Maintained detailed records of daily activities, enabling swift resolution of any potential disputes or legal matters.
- Managed access control systems for multiple entrances, providing authorized entry while denying unauthorized individuals.
- Supported event planning efforts by assisting with crowd control measures during large gatherings or conferences held within the facility.
- Reduced incidents of theft and vandalism by maintaining a visible presence in high-risk areas.
- Coordinated closely with maintenance teams to address potential vulnerabilities in the physical structure of the building, such as broken windows or malfunctioning locks.
- Served as a key point of contact in emergency situations, liaising with first responders and providing critical information that aided in the resolution of incidents.
- Prevented unauthorized access to sensitive areas through vigilant monitoring of badge usage and visitor logs.
- Improved response times to emergencies by creating effective communication channels with local law enforcement agencies.
- Monitored CCTV cameras and alarm systems for security breaches.
- Trained new security officers on company policies and procedures, ensuring consistent enforcement across the team.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Seasonal Security Guard
Schlitterbahn Waterparks, Cedar Fair Entertainment
04.2019 - 09.2019
- Remained flexible in rapidly changing environments and adapted to developing situations
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
- Maintained composure and professionalism while screening visitors during high volume periods
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Provided excellent service to guests and employees
- Patrolled and monitored property areas via bicycle and company vehicle
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Reduced incidences of theft by implementing effective access control measures.
Education
Bachelor of Arts - Homeland Security And Emergency Management
University of Arizona
Tucson, AZ06.2026
High School Diploma -
Byron P. Steele High School, Cibolo
06.2019
Bachelor of Science - Computer Science
University of Texas At San Antonio (Transfer)
San Antonio, TX01.2022
Bachelor of Science - Emergency Management
University of Central Missouri (Transferred)
04.2024
Skills
- Critical thinking and problem solving
- Ability to Multitask
- Leadership
- Microsoft Office
- Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Effective Time Management
- Decision Making
- Analytical Thinking Skills
- Incident Management System- 24/7 Software
- Task Manager- 24/7 Software
- CheckPoint- 24/7 Software
- CMMS- 24/7 Software
- Security Center Video Management System-Genetic
- Synergis Access Control System- Genetic
- XProtect Cloud Video Management System - Milestone Systems
- DSX Workstation Access Control System-DSX Access Systems, Inc
- Salto Access Control System
- Ungerboeck Event Management Software
- Altum Asset Management Software
- ABI MasterMind
- Kronos Dimensions
- Google Workspace G-Suite
- Video Analytics
- Event security
- Executive protection
- Vulnerability Assessment
- Physical Security
- Access Control
- Perimeter security
- Investigation techniques
- Alarm systems
- Crime Prevention
- Incident Response
- Security awareness
- Asset Protection
- Security Planning
- Workplace Violence
- Work ethic
- Reliability
- Punctuality
- Workplace Safety
- Patrolling
- Verbal and written communication
- CCTV Monitoring
- Security camera monitoring
- Emergency awareness
- Security procedures knowledge
- Relationship building and management
Languages
English
Native or Bilingual
Affiliations
- International Association of Emergency Managers (IAEM)
- Student Member at National Center for Spectator Sports Safety and Security (NCS4)
Software
Incident Management System- 24/7 Software
* Task Manager- 24/7 Software
* CheckPoint- 24/7 Software
* CMMS- 24/7 Software
* Security Center™ Video Management System-Genetic
* Synergis™ Access Control System- Genetic
* XProtect Cloud™ Video Management System - Milestone Systems
* DSX Workstation ™Access Control System-DSX Access Systems, Inc
* Salto Access Control System
* Ungerboeck Event Management Software
* Altum Asset Management Software
* ABI MasterMind™
* Kronos Dimensions™
* Microsoft Office
* Google Workspace G-Suite
Projects
- Vivint Arena CCTV/ Security Technologies Revisions- Overseen and recommend appropriate camera for Vivint Arena, and suggested new innovations and technologies
- Colorado Convention Center CCTV Revisions- Overseen and recommend appropriate cameras for EXT campus of the Colorado Convention Center
Major Events Worked
- 2020 San Antonio Stock Show and Rodeo, San Antonio, February 2020 - March 2022
- 2021 San Antonio Stock Show and Rodeo, San Antonio, February 2021 - March 2022
- Premier Boxing Champions- Charlo v. Castano (Super Welterweight World Championship, San Antonio, July 2021
- PBR-U. S Border Patrol Invitational, San Antonio, October 2021
- 2022 San Antonio Stock Show and Rodeo, San Antonio, February 2022
- 2022 Love loud Music Festival, Salt Lake City, May 2022
- 2022 Salt Lake City NBA Summer League, Salt Lake City, July 2022
- UFC 278, Salt Lake City, August 20th, 2022
- Summit of Cites of the Americas (US State Department), Denver, CO April 2023
References
Upon Request
Timeline
Security Coordinator
City And County Of Denver, ASM Global
09.2022 - 09.2023
Building Security Supervisor
Utah Jazz, Smith Entertainment Group
03.2022 - 09.2022
Building Security Dispatch-Supervisor
San Antonio Spurs- Spurs Sports And Entertainment
01.2021 - 03.2022
Building Security Officer
San Antonio Spurs- Spurs Sports And Entertainment
10.2019 - 01.2021
Seasonal Security Guard
Schlitterbahn Waterparks, Cedar Fair Entertainment
04.2019 - 09.2019
Bachelor of Arts - Homeland Security And Emergency Management
University of Arizona
High School Diploma -
Byron P. Steele High School, Cibolo
Bachelor of Science - Computer Science
University of Texas At San Antonio (Transfer)
Bachelor of Science - Emergency Management
University of Central Missouri (Transferred)
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