Myles Leavitt

Increased production, and implement processes to create an efficient work environment. Hire, train, and coach Service Advisors and technicians to deliver the highest level of customer service. Develop a technician video process that exceeds 95% compliance. Consistently driving the Service department to the highest levels of manufacturers' KPIs for the district.

Improve productivity by establishing streamlined dispatch process. Grow and develop service personnel with detailed processes for better efficiency. Overcome facility restraints to help drive performance. Hire, train, and coach all Service Department staff. Implement an improved MPI process for better efficiency.

Oversee the Service and Parts departments of seven dealerships. Hire, coach, and train Service and Parts Managers in all facets of production and efficiency to improve overall departmental profits. Drive consistency in operation across all Service and Parts departments.

Advance the Service Department by implementing the MPI process. Increase performance by identifying individual skills and restructuring personnel to better-suited roles and responsibilities. Raise the standard of operation. Maintain the highest level of customer satisfaction.

Develop a structured shop environment through Toyota's Advanced Production Systems. Set up a team concept in the Service department for improved production and efficiency. Measure team performance, and work with team leaders on improvement. Implement a quick lube process to accommodate Toyota's free maintenance plan.