Summary
Overview
Work History
Education
Skills
Timeline
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Myles Norris

Vallejo,CA

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a leadership role where I can utilize my education and experience to add immediate value to an organization.

Overview

7
7
years of professional experience

Work History

Golf Associate

Chardonnay Golf Course
03.2021 - 10.2023
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Checked driving range and grounds daily to identify and manage maintenance needs.
  • Trained in different roles at golf course to help team deliver first-rate support to guests.
  • Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
  • Monitored first tee, tee off times and turn times to anticipate schedule problems.
  • Logged daily course activities and reported on golf injuries or other notable incidents.
  • Handled clerical and cashier work inside clubhouse to assist players.
  • Supervised player activities to address behavioral issues and promote fun, safety and inclusivity.
  • Resolved conflicts that arose between golfers/guest by listening to complaints and finding appropriate solutions.

Member Experience Ambassador

In-Shape
06.2020 - 11.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Greeted guests upon arrival by providing warm welcome.

Cashier

J & O's Market
02.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Team Member

Six Flags Discovery Kingdom
02.2017 - 10.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.

Education

Associate Degree in Nursing - Nursing

Napa Valley College
Napa, CA
06.2024

High School Diploma -

American Canyon High School
American Canyon, CA
06.2019

Skills

  • Guest Satisfaction
  • Attentive Service
  • Equipment and Instrument Sterilization
  • Data Verification
  • Organization Skills
  • Problem Solving
  • Verbal and Written Communication
  • Filing Experience
  • Cash Register Operations
  • Safety Rules Enforcement

Timeline

Golf Associate

Chardonnay Golf Course
03.2021 - 10.2023

Member Experience Ambassador

In-Shape
06.2020 - 11.2021

Cashier

J & O's Market
02.2019 - 08.2020

Team Member

Six Flags Discovery Kingdom
02.2017 - 10.2019

Associate Degree in Nursing - Nursing

Napa Valley College

High School Diploma -

American Canyon High School

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Myles Norris