Myles Oscar Martin
Reynoldsburg,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lifeguard
Jewish Community Center of Greater Columbus
01.2021 - Current
- I received lifeguard training and certification, and ended up working as a lifeguard for the Jewish Community Center of Greater Columbus
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Monitored 20-30 members per day.
- Assisted with swim class with 5-10 school aged and adult intermediate swimmers.
Cashier Team Lead
Flyers Pizza
07.2024 - 01.2025
- Performed shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Managed 30-35 customer orders per day over the phone and/ or in person.
Volunteer
American Red Cross
05.2019 - 04.2020
- Created a Website to raise funds for the American Red Cross 'Sound the Alarm' project
- I worked to raise funds to help the American Red Cross purchase fire alarms for homes
- On Saturday, May 18, 2019, I am scheduled to volunteer working alongside fire departments to canvass at-risk neighborhoods to install free smoke alarms, replace batteries in existing alarms, and educate families on fire prevention and safety
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Contributed to building of affordable housing, improving community infrastructure.
Volunteer
1divineline2health
05.2018 - 03.2020
- I worked with a group of volunteers from various backgrounds and 1divineline2health organization to create a training curriculum PowerPoint presentation to train teachers on various age appropriate tools to teach youth (i.e., k-12 graders) on human trafficking awareness and how to protect themselves from human traffickers
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Habitat for Humanity for Mid-Ohio
05.2019 - 03.2020
- I am an active volunteer member for the Habitat for Humanity for Mid-Ohio organization
- I am a public speaker for the organization
- As a volunteer, I have assisted with raising money and awareness at community events (i.e., Vintage Market Day)
- Assisted with special events and programs.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Communicated with 10-20 people per events in order to gain new engagement.
Lifeguard
YMCA
07.2018 - 03.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Promoted water safety awareness with educational presentations to community groups.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Monitored 20-30 members per day.
Education
Associate Degree - Respiratory Care
Columbus State Community College
Columbus, OH05.2026
High School Diploma -
Reynoldsburg High School – Encore Academy
Reynoldsburg, OH01.2020
Skills
- Positive attitude
- Strong communicator
- Cash handling
- Teamwork and collaboration
- Lifeguard certification
- Punctual and reliable
- First aid
- Effective problem-solver
- Team collaboration
- CPR and AED training
- Time management
- Adaptability and dependability
Certification
- American Red Cross - Adult First Aid/CPR/AED, 05/23/19, Currently Active
- YMCA & JCC Lifeguard, 06/06/19, Currently Active
Leadership Club Memberships
- Hampton University Young Diplomats Program, Summer of 2017, Summer of 2018, Studied Chinese Language and Culture, Leadership Development, and Global Affairs.
- Hilliard YMCA Leadership Club, 4515 Cosgray Road, Hilliard, Ohio, 43026, 1-614-334-9622 ext. 213
Physical Activities Competitions
- YMCA of Columbus, Ohio, Youth soccer, Basketball, Swimming, Bootcamp, Sprint Cycling, Les Mills Body Pump, High Intensity Training, Battle Rope Bootcamp, Boxing, 2007
- Super Fit, 350 W. Johnstown Road, Gahanna, Ohio, 43230, 1-614-414-6022, 2018
- Rugged Maniac 5k Obstacle Race & Mud Run, 05/11/19, Delaware County Fairgrounds, Delaware, Ohio, 43015
Timeline
Cashier Team Lead
Flyers Pizza
07.2024 - 01.2025
Lifeguard
Jewish Community Center of Greater Columbus
01.2021 - Current
Volunteer
American Red Cross
05.2019 - 04.2020
Volunteer
Habitat for Humanity for Mid-Ohio
05.2019 - 03.2020
Lifeguard
YMCA
07.2018 - 03.2020
Volunteer
1divineline2health
05.2018 - 03.2020
High School Diploma -
Reynoldsburg High School – Encore Academy
- American Red Cross - Adult First Aid/CPR/AED, 05/23/19, Currently Active
- YMCA & JCC Lifeguard, 06/06/19, Currently Active
Associate Degree - Respiratory Care
Columbus State Community College
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