Myles Peña
Berwyn,IL
Summary
Highly organized maintenance professional with a strong work ethic and dedication to quality service. Demonstrates effective project coordination and communication with residents and vendors, fostering teamwork and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Maintenance Assistant Supervisor
Avenue5 Residential
01.2025 - Current
- Supervised and trained maintenance technicians and groundskeepers to enhance team skills and service quality. Encouraged daily meetings between maintenance and leasing staff to promote effective communication. Performed complex appliance diagnostics and repairs. Maintained inventory of appliance parts, turn supplies, and cleaning supplies to ensure timely procurement and adherence to monthly and yearly budgets. Coordinated with outside vendors for larger projects, such as patio repairs and replacements of carpets, vinyl flooring, or countertops, ensuring quality completion of tasks.
- Coordinated maintenance activities across multiple residential properties to ensure timely service.
- Scheduled and tracked work orders under the direction of the maintenance supervisor to streamline operations.
- Engaged with residents to effectively resolve maintenance requests and concerns in a timely manner.
Maintenance Technician
Avenue5 Residential
01.2024 - 01.2025
- Performed full painting of units, including doors and baseboards, and executed drywall patching to enhance unit appearance. Performed basic appliance repairs, i.e. part swaps. Conducted routine maintenance on units, including plumbing and electrical tasks. Maintained pool and spa chemical balance daily, vacuumed and skimmed to ensure cleanliness and safety for residents. Using Yardi Voyager, responded to service requests and on-call emergencies after hours. Adhered to company safety protocols such as LOTO. Renovated maintenance areas through effective organization and painting, improving overall workspace efficiency and aesthetics.
- Conducted repairs on plumbing, electrical, and HVAC systems to ensure functionality.
- Performed routine inspections of facilities and equipment for maintenance needs.
- Assisted with preventive maintenance tasks to prolong equipment lifespan.
Porter/Groundskeeper
Avenue5 Residential
01.2023 - 01.2024
- Maintained cleanliness of property and common areas, contributing to a welcoming environment.
- Maintained cleanliness in common areas and resident facilities.
- Assisted residents with moving and handling personal belongings.
- Managed inventory of cleaning supplies and equipment efficiently.
Warehouse Operations Associate
Fetch Package, Inc.
01.2022 - 01.2023
- Collaborated with team to enhance package fulfillment process by implementing quality inspections on inventory and providing support to warehouse staff and contracted Retrievers. Organized packages into Fetch platform with warehouse team to streamline fulfillment operations. Conducted quality inspections on parcels and maintained common workspaces to uphold safety standards in the warehouse.
- Operated warehouse equipment to efficiently move packages within the facility.
- Sorted and organized incoming packages for proper distribution and storage.
- Ensured compliance with safety protocols during all warehouse operations.
Delivery Driver
Fetch Package, Inc.
01.2020 - 01.2023
- Delivered parcels to residential properties under contract with Fetch, managing large scale deliveries and bulk drop-offs to meet client expectations. Assisted with sorting and dispatching deliveries, ensuring timely and accurate service. Communicated with management regarding issues, facilitating resolutions to maintain service quality for clients. A physically demanding role requiring lifting both small and large objects including furniture; moving heavy loads of parcels to and from delivery cargo vans and to the doorstep of the recipient. Operated hand activated pallet jacks.
- Executed package deliveries along assigned routes to ensure timely service.
- Ensured accurate and timely package handling and delivery.
- Kept delivery vehicle clean and ensured adherence to safety regulations for operational efficiency.
E-Commerce Department Lead
Fred Meyer
01.2020
- Manage staff, process coupons and payments, deliver and load orders to cars when customers arrive at store for pick-up, resolve issues with customers at time of pick up or over the phone. A few of the specific job duties included meeting and/or exceeding productivity goals, performing required opening and closing procedures, resolving and item location discrepancies, maintaining organization and cleanliness of staging areas and equipment, scanning and bagging orders on the go while following all bagging standards, and ensuring adherence to local, state, and federal laws, food safety procedures, and company guidelines.
- Supervised daily operations and maintained efficient workflow in the grocery department.
- Trained staff on customer service standards and product knowledge for improved performance.
- Coordinated inventory management to ensure stock availability and minimize shortages.
In-Store Shopper
Fred Meyer
01.2019
- Select and gather products for customers online orders in the most efficient manner with attention to freshness and quality. Assemble customers online orders, and provide a positive overall experience that leads to returning clients. Assist shoppers on the floor with issues or direct them to the Front End Person in Charge.
- Ensured customer satisfaction by carefully selecting items for online orders.
- Communicated with team members to fulfill order requests efficiently.
- Maintained cleanliness and organization in shopping areas.
Crew Member
Menchies
01.2018 - 01.2019
- Prepared toppings, stocked supplies, made frozen yogurt, greeted customers, took orders, cashed out purchases, assisted families with children, and maintained cleanliness to ensure efficient operations and customer satisfaction. Demonstrated strong customer service skills while effectively managing peak times to maintain a positive experience for all customers. Executed closing shift responsibilities and trained new team members to promote a cohesive and efficient working environment.
- Prepared frozen yogurt and toppings to ensure quality and presentation.
- Assisted customers with menu selections and provided product information.
- Maintained cleanliness of workstations and dining areas throughout the shift.
Education
Bachelor of Science - Business Administration, Marketing
Western Governor's University
Salt Lake City01-2022
High School Diploma -
Mariner High School
Everett, WA01-2019
Skills
- Appliance repair
- HVAC maintenance
- Plumbing repairs
- Electrical troubleshooting
- Pool maintenance
- Safety compliance
- Quality assurance
- Project coordination
- Inventory management
- Inventory replenishment
- Resource allocation
- Team leadership
- Customer service
- Effective communication
- Problem resolution
- Groundskeeping
Activities
Horse Stables, Stable Hand, 2018, Volunteered at two different stables mucking stalls, feeding, grooming, and turning them out to pasture. One stable was a not-for-profit specializing in equine therapy for disabled children.
Custom
Personal and/or professional references available upon request.
Accomplishments
- Junior Honor Society
Affiliations
- An avid Hot Wheels collector
Timeline
Maintenance Assistant Supervisor
Avenue5 Residential
01.2025 - Current
Maintenance Technician
Avenue5 Residential
01.2024 - 01.2025
Porter/Groundskeeper
Avenue5 Residential
01.2023 - 01.2024
Warehouse Operations Associate
Fetch Package, Inc.
01.2022 - 01.2023
Delivery Driver
Fetch Package, Inc.
01.2020 - 01.2023
E-Commerce Department Lead
Fred Meyer
01.2020
In-Store Shopper
Fred Meyer
01.2019
Crew Member
Menchies
01.2018 - 01.2019
Bachelor of Science - Business Administration, Marketing
Western Governor's University
High School Diploma -
Mariner High School