Multimedia production and client-growth professional with 8+ years delivering complex film, video, and experiential projects. Seeking a Production Coordinator or Client Success role to apply storytelling expertise and technical acumen toward driving business growth and enhancing brand impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Growth & AV Specialist
Encore Media
03.2024 - Current
Launched client-training program for AV systems, reducing support tickets by 40% and accelerating time-to-value
Negotiated and managed six-figure event budgets, aligning spend to strategic objectives and boosting renewal rates
Designed narrative-driven AR/VR demo experiences, securing multi-year contracts
Built Excel/Airtable dashboards for invoice reconciliation, resource tracking, and budget forecasting—reducing discrepancies by 30%
Partnered with sales to develop pitch decks and case studies, elevating proposal win rates
Founder & Client Success Lead
Myles Rider Productions, LLC
02.2019 - Current
Digital media, film, and music producer working with brands including NBA Films, Beats by Dr. Dre, Apple, Chick-fil-A, Stanford School of Medicine, ServiceNow, 710 Labs, and Wise Digital Media.
Serve as brand ambassador for 710 Labs, conducting 75+ immersive product demos and workshops that drove a 30% subscription lift
Partner with Wise Digital Media to create AI-driven digital shorts, boosting Chick-fil-A social engagement by 8%
Produce and arrange instrumental and hip-hop music under the Myles Rider and Murasaki Music brands; tracks featured on Apple Music, SoundCloud, and TrackTrain
Serve as on-call Associate Producer & B-roll specialist for NBA Films, contributing to “The Truth Lounge” series and Isaiah “JR” Rider documentary shoots
Direct Stanford School of Medicine educational video series (Fridays Films), increasing student engagement by 25%
Deliver end-to-end digital campaigns for ServiceNow at Bonfire Labs, maintaining 100% on-time delivery
Data & Training Coordinator
UC Santa Cruz Digital Scholarship Commons
09.2021 - 08.2023
Built and led user-training curriculum for Canto DAM, driving rapid adoption and zero data-loss incidents
Synthesized usage data into executive dashboards, improving distribution efficiency by 25%
Aligned technical processes with institutional goals, boosting stakeholder satisfaction by 30%
Education
B.A. - Film & Digital Media
University of California
Santa Cruz, CA
08.2023
Film & TV Broadcasting
UCSC
Italy
09.2022
Skills
Excel (VLOOKUP, SUMIF, pivot tables, macros)
Google Workspace
AI Prompt Writing
Airtable
Canto DAM
Adobe Creative Cloud
Pro Tools
Descript
RunwayML
HTML/CSS
Canva
Quality assessment
Problem solving
Relationship building
Certification
Certified Professional in Training Management (CPTM)
AI in Video Editing, LinkedIn Learning (2023)
Audio/Visual Technician (Level 200), Encore University
CORE COMPETENCIES
Business Development & Growth: Opportunity identification, upsell strategy, ROI optimization
Brand Storytelling: Narrative frameworks, experiential design, value proposition refinement
Training & Enablement: Client onboarding, workshop design, support documentation
General Manager & Head- Human Resources at Encore ARC (Encore Capital Group, US)General Manager & Head- Human Resources at Encore ARC (Encore Capital Group, US)