Myles E. Head
Fayetteville,Ga
Summary
Dynamic professional with a proven track record at State Farm for enhancing billing accuracy and customer satisfaction. Skilled in Microsoft Office and broadcast journalism, demonstrating exceptional organizational and communication abilities. Achieved significant improvements in financial reporting and customer service, leveraging leadership skills to foster teamwork and drive results.
Overview
13
13
years of professional experience
Work History
ECC Billing Advisor
State Farm
Dunwoody, Ga
05.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Worked with multiple departments to check proper billing information
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes
- Reduced errors in financial records by conducting regular audits of billed accounts
- Enhanced customer satisfaction with timely and accurate invoice generation
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries
- Managed monthly billing cycles to ensure timely issuance of invoices and statements
- Proactively addressed potential billing discrepancies by conducting pre-billing audits
Remodeling Specialist
Target
Fayetteville, Ga
05.2023 - 01.2024
- Followed all company policies and procedures to deliver quality work
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Championed the adoption of new software tools that streamlined workflows across multiple departments
- Assisted in developing strategic plan that aligned with long-term company goals
- Initiated sustainability program, reducing company's environmental impact
- Optimized inventory management, minimizing waste and reducing costs
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Loaded, unloaded, and moved material to and from storage and production areas
- Utilized construction tools and machinery to effectively complete job site projects
Customer Support Specialist
AFNI, Inc
08.2020 - 01.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Provided timely assistance to customers via phone, email, and live chat channels, always ensuring a high level of professionalism
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers
- Resolved challenging customer issues including device-related troubleshooting, billing, and service inquiries
Broadcasting Intern
Extreme Carolina 95.1 FM WJRB
Young Harris, Ga
04.2017 - 08.2020
- Responsible for generating news leads through communication mean & new media platforms such as social media, live-streaming, and interactive media
- Strategized and conducted functions to elevate the reputation of Extreme Carolina 95.1
- Orchestrated and conducted interviews with interviewees of my choice
- Worked with team members in gathering riveting stories to discuss for radio segments
- Compiled footage from multiples sources into cohesive stories that met client requirements
- Conducted research for broadcast topics and wrote scripts for upcoming shows
- Shadowed experienced broadcasters, gaining valuable insights into industry best practices and techniques
- Generated on-air promotional scripts to promote client marketing and advertising initiatives
- Provided administrative support to staff members, fostering a productive working environment
- Managed social media accounts for the broadcasting company, boosting audience engagement and brand visibility
- Assisted in editing audio and visual materials using professional software tools, enhancing overall production quality
- Conducted preliminary interviews with potential guests or experts on various topics, securing compelling contributors for broadcast programs
- Supported producers with researching and gathering relevant information for various segments, resulting in higher-quality broadcasts
Gameday Event Host
Atlanta Falcons/Atlanta United
Atlanta, Ga
08.2018 - 01.2020
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction
- Mentored junior staff members in effective event management techniques, fostering a collaborative work environment that led to stronger team performance
- Collaborated with cross-functional teams to ensure all aspects of the event were effectively coordinated and executed on time
- Implemented innovative solutions to common event challenges, resulting in smoother operations and enhanced guest experiences
- Liaised with marketing and PR colleagues to promote special events in social calendars
- Coordinated florists, photographers, and musicians for events
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future events
- Enhanced guest satisfaction by effectively managing event logistics and coordinating with various departments
Footwear Lead, Team Sports, & Front-End Ass.
Dicks Sporting Goods
Fayetteville, Ga
01.2018 - 01.2020
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction
- Updated visual merchandising layouts in response to changing trends or seasonal demands for increased store appeal
- Maintained cleanliness and organization of the footwear department for an optimal shopping experience
- Implemented loss prevention measures to minimize theft occurrences and protect company assets
- Conducted periodic inventory audits to verify accurate records-keeping practices are being followed
- Coordinated special events such as trunk shows, further increasing brand awareness and driving customer engagement
- Boosted sales performance through effective merchandising strategies and appealing product displays
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences
- Built relationships with customers and community to establish long-term business growth
Airport Passenger Assistance
Delta Airlines
Atlanta, Ga
05.2012 - 05.2019
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner
- Collaborated closely with team members to achieve excellence in overall airport operations
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience
- Uphold strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes
- Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews
- Efficiently processed ticket changes during high-pressure situations, ensuring minimal disruption to the overall flow of airport operations
- Reduced missed flights through proactive communication of boarding times and gate changes to waiting passengers
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests
Education
Bachelor of Arts - Communications, Cultural & Sports Studies
05.2017
Skills
- Proficient in Microsoft Office
- Public Address Specialist
- Meta-communication
- Organizational skills
- Written communication skills
- Sales Experience
- Creative
- Focused
- Goal oriented
- Driven
- Team member
- Customer Service
- Broadcast Journalism
- Play-by-play
- Sports
- Sports Writing
- Interviews
- Research
- Social Media
- Video-editing
- Leadership
- Motivator
Extracurricular Activities
Young Harris College Basketball Player, 08/01/12 - 03/01/14 Young Harris College Basketball Manager, Unknown Ambassador for Young Ministries, 2015 Southwest Atlanta Christian Academy Community Gathering Project, 2012 Hosea Feed the Hungry, 2012
References
- Joseph Truite, Sr. Production Advisor Mentor, (786) 444-1358, josephtruite@aol.com
- Michael Borkman, Sr. Executive Supervisor Sr. Advisor, (828) 316-8741, ExecutiveCoach@BusinessSolutions.com
- Christie Patterson, Sr. ECC Supervisor, (770) 379-5651, christie.patterson.ji2q@statefarm.com
Timeline
Remodeling Specialist
Target
05.2023 - 01.2024
ECC Billing Advisor
State Farm
05.2022 - Current
Customer Support Specialist
AFNI, Inc
08.2020 - 01.2022
Gameday Event Host
Atlanta Falcons/Atlanta United
08.2018 - 01.2020
Footwear Lead, Team Sports, & Front-End Ass.
Dicks Sporting Goods
01.2018 - 01.2020
Broadcasting Intern
Extreme Carolina 95.1 FM WJRB
04.2017 - 08.2020
Airport Passenger Assistance
Delta Airlines
05.2012 - 05.2019
Bachelor of Arts - Communications, Cultural & Sports Studies
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