Mylez Pride
Charlotte,North Carolina
Summary
Proven professional with a track record of enhancing customer service and team performance at YMCA of Greater Charlotte. Skilled in data entry and computer troubleshooting, excelling in fast-paced environments, driving continual improvement. Demonstrated ability to resolve complaints efficiently, underpinning a strong work ethic with a focus on achieving and exceeding operational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
4
4
years of professional experience
Work History
Sports Staff Member
YMCA of Greater Charlotte
11.2023 - Current
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Coordinated supply orders, storage and distribution for program.
- Helped staff customize plans for specific groups based on age or ability level.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Enhanced customer service based on feedback from guests.
- Monitored workers for performance, professionalism and service quality.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Landscape Worker
Touch of Pride
04.2021 - 12.2023
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Maintained commercial and residential landscapes with comprehensive and diverse team.
Education
Master of Divinity - Theology
Midwestern Baptist Theological Seminary
Kansas City, MO05-2028
Skills
- Desktop Technical Support
- Hardware Installation
- Application installations
- Software configuration
- Network Troubleshooting
- Complaint resolution
- Data Collection
- Data Entry
- Product Knowledge
Computers
One of many hobbies I have, is with computers. After building my own computer, my friend sought me to build his computer likewise.
Timeline
Sports Staff Member
YMCA of Greater Charlotte
11.2023 - Current
Landscape Worker
Touch of Pride
04.2021 - 12.2023
Master of Divinity - Theology
Midwestern Baptist Theological Seminary
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