Summary
Overview
Work History
Education
Skills
Timeline
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Myliah King

Mesa,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Call Center Representative

MDS Communications
Mesa, AZ
08.2024 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed outbound calling campaigns to promote new products or services.
  • Maintained strong call control and quickly worked through scripts to address problems.

Cashier

Ross Dress for Less
Apache Junction, AZ
06.2022 - 12.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Worked closely with front-end staff to assist customers.

Stocker

Wal-Mart Supercenter
Apache Junction, AZ
02.2022 - 05.2022
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Ensured that all products were labeled properly before stocking the shelves.

Assistant Manager

Jack in the Box
Mesa, AZ
11.2019 - 10.2021
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

High School Diploma -

Poston Butte High School
San Tan Valley, AZ
05-2020

Bachelor of Science -

Arizona State University
Tempe, AZ

Skills

  • Customer Service
  • Payment Processing
  • Complaint resolution
  • Problem-solving skills
  • Customer Support
  • Customer service optimization
  • Customer communications
  • Money Handling
  • Key holder experience
  • Store maintenance

Timeline

Call Center Representative

MDS Communications
08.2024 - Current

Cashier

Ross Dress for Less
06.2022 - 12.2022

Stocker

Wal-Mart Supercenter
02.2022 - 05.2022

Assistant Manager

Jack in the Box
11.2019 - 10.2021

High School Diploma -

Poston Butte High School

Bachelor of Science -

Arizona State University

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Myliah King