Mylie Udy
Fed Ex Ground
Rigby,Idaho
1
Certification
23
years of professional experience
I have customer service skills and love working with and around people. I am very responsible and accomplish tasks in a timely manner. I am great at communicating with customers and coworkers. I enjoy learning new tasks and as learning tools.
Work History
Package Handler
1 Year 10 Months- Sorted packages efficiently based on destination, optimizing workflow processes.
- Loaded and unloaded freight onto delivery vehicles, maintaining safety standards.
- Operated package scanning equipment to ensure accurate tracking and delivery.
- Assisted in training new employees on operational procedures and safety protocols.
Tax Professional
4 Months- Prepared and filed individual and business tax returns, ensuring compliance with current regulations.
- Reviewed client documentation for accuracy and completeness, minimizing errors in tax submissions.
- Educated clients on tax implications of financial decisions, enhancing their understanding of legal obligations.
- Mentored junior staff in tax preparation processes, fostering a collaborative team environment.
Receptionist
1 Year- Answer the phone, provide customer service, Maintained accurate records in QuickBooks the Firearms room to ATF code.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated office communications, facilitating efficient information flow between departments.
Operations Administration
3 Years 5 Months- Resolved issues related to missing scans on packages and assisted customers with tracking inquiries. Engaged with drivers to facilitate effective communication.
- Championed continuous improvement initiatives within the department, driving a culture of innovation in day-to-day operations administration activities.
- Continuously reviewed industry trends, staying informed on best practices relevant to Business Operations Administration.
- Streamlined clinic operations by updating protocols for documentation, medication administration, and referral processes.
package handler
1 Year 2 Months- Loaded trucks with proper inventory and checked for damages and looked for wrong addresses as I did so.
- Operated package scanning equipment to ensure accurate tracking and delivery of shipments.
- Loaded and unloaded freight efficiently, maximizing warehouse space and maintaining order.
- Collaborated with team members to streamline sorting processes, improving overall workflow.
- Conducted regular safety checks on equipment to uphold compliance with company standards.
Driver
1 Year 5 Months- Medical Transport, Customer service and Transported clients to appointments punctually. clients off on time at facilities and appointments.
- Ensured timely and safe transportation of passengers to designated locations.
- Conducted regular vehicle inspections to maintain safety standards and operational efficiency.
- Assisted passengers with loading and unloading luggage, enhancing overall service quality.
Cashier
1 Year- Provided customer service support by assisting clients with inquiries and resolving issues.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries and resolved issues promptly.
Sales Associate
1 Year 4 Months- Provided assistance to customers in a retail environment.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Processed sales transactions accurately using point-of-sale systems.
Medical Driver
1 Year 7 Months- Transported clients to facilities and appointments on time.
- Operated medical transport vehicles to ensure timely delivery of patients and medical supplies.
- Adhered to safety protocols while navigating diverse routes in urban and rural settings.
- Coordinated patient schedules and transportation logistics with healthcare providers.
Cashier
3 Years- Provided customer service in accounting office by assisting clients with inquiries and processing transactions.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reporting.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Bachelor of Business Administration - Business Administration
Master of Science - Criminal Justice
Master of Science - Informational Technology
Skills
Warehouse Management Software
Package sorting
Heavy lifting
Warehouse safety
Time Management -I accomplish projects and love the challenge of getting things done before the deadline.
Team collaboration
Customer communication
Interpersonal skills
Accomplishments
• I have received the Four-Star Cashier award for customer service twice while at Walmart. • I also volunteered at Mannheim elementary School in Mannheim Germany in both the Special Education Classes and the Nurses Office. • I was part of the Family Readiness Group at Fort Riley Kansas and Mannheim Germany while my children’s father was in the U.S. Army. • I have received the Bravo Zulu award for delivering great customer service and the Purple Promise for FedEx Ground.
Certification
• I have received the Four-Star Cashier award for customer service twice while at Walmart. • I also volunteered at Mannheim elementary School in Mannheim Germany in both the Special Education Classes and the Nurses Office. • I was part of the Family Readiness Group at Fort Riley Kansas and Mannheim Germany while my children’s father was in the U.S. Army. • I have received the Bravo Zulu award for delivering great customer service and the Purple Promise for FedEx Ground.
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
AWARDS AND VOLUNTEER
I have received the Four-Star Cashier award for customer service twice while at Walmart., I have received the Bravo Zulu award for delivering great customer service and the Purple Promise for FedEx Ground.
Bravo Zulo award for customer services.
• I have received the Bravo Zulu award for delivering great customer service and the Purple Promise for FedEx Ground.
Timeline
Tax Professional
H&R Block
12.2024 - 04.2025Read More
Package Handler
Fed Ex Ground
10.2024 - CurrentRead More
Receptionist
Dip Fusion
01.2023 - 01.2024Read More
Operations Administration
FedEx Ground
03.2020 - 08.2023Read More
package handler
FedEx
01.2019 - 03.2020Read More
Driver
Rollin Shuttle
03.2017 - 08.2018Read More
Cashier
J.C Penney
01.2009 - 01.2010Read More
Sales Associate
Bobs Kwik Serv
05.2007 - 09.2008Read More
Medical Driver
Home Again Shuttle Services
02.2007 - 09.2008Read More
Cashier
Walmart
01.2004 - 01.2007Read More
South University
Bachelor of Business Administration from Business Administration
Read More
South University Savannah
Master of Science from Criminal Justice
Read More
South University Savannah
Master of Science from Informational Technology
Read More