MYLIK BROWN

Temple

Summary

Offering genuine passion for basketball and commitment to fostering young athletes' growth and development. Brings understanding of game strategy and player development, continuously seeking to enhance coaching techniques. Ready to use and develop strong communication and leadership skills in Girls Basketball coach role.

Overview

years of professional experience

Work History

Guest Services Supervisor

Bluegreen Vacations

05.2022 - Current

Managed and mentored a team of guest services representatives, providing guidance, support, and ongoing training to ensure service excellence.
Oversaw front desk operations, including check-in/check-out procedures, room assignments, and guest inquiries, ensuring seamless guest experiences.
Proactively addressed guest concerns and resolved issues promptly, striving to exceed guest expectations and uphold brand standards.
Collaborated closely with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues efficiently.
Maintained meticulous records of guest interactions, requests, and feedback using guest service software systems, ensuring accuracy and timely follow-up.
Implemented and enforced guest service policies and procedures to maintain high-quality standards and compliance with company guidelines.
Facilitated regular team meetings and training sessions to communicate updates, share best practices, and foster a culture of continuous improvement.
Partnered with the Guest Services Manager to develop strategies for enhancing guest satisfaction, loyalty, and retention.
Supported in the preparation of reports, budgets, and forecasts related to guest services operations, contributing to data-driven decision-making.

Basketball Coach

Branson Rec Plex

Branson, MO

06.2022 - 07.2024

Conducted player evaluations to identify strengths, weaknesses, and areas for improvement.
Organized community engagement initiatives to promote team visibility and support local outreach.
Enhanced training programs through the integration of innovative techniques and best practices.
Implemented strength training exercises into practice routines to improve overall athletic conditioning of team members.
Improved team cohesion through strategically planned team-building activities during practices and pre-season camps.
Developed individualized training programs for athletes to improve their skills and physical fitness.
Collaborated with fellow coaches to develop comprehensive game plans tailored to each opponent.

Education

General Education -

Temple High School

Bachelor of Science - Audio Production

Full Sail University

09-2024

Skills

Customer Service Excellence: Proven ability to deliver exceptional customer service, handling inquiries, complaints, and requests with professionalism and efficiency
Communication Skills: Strong verbal and written communication skills, adept at conveying information clearly to guests and team members, and actively listening to their needs
Leadership: Demonstrated leadership abilities in supervising and motivating a team, providing guidance, direction, and support to ensure a positive work environment and promote teamwork
Problem-Solving: Skilled in quickly identifying and resolving guest concerns and issues, making sound decisions, and finding effective solutions while adhering to company policies
Organizational Skills: Proficient in managing multiple tasks, prioritizing responsibilities, and maintaining accurate records to ensure smooth front desk operations

Attention to Detail: Keen attention to detail in managing guest reservations, billing, and administrative tasks, ensuring accuracy, and upholding high service standards
Conflict Resolution: Proven ability to remain calm under pressure and resolve conflicts diplomatically, listening to all parties involved and finding mutually beneficial solutions
Hospitality Industry Knowledge: Sound understanding of hotel operations, guest service standards, and industry trends, enabling effective management of guest interactions and adherence to best practices
Technology Proficiency: Familiarity with guest service software systems and proficiency in basic computer skills for efficient reservation management, payment processing, and guest information retrieval

Timeline