Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Mylik Walker

Orlando,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

AdventHealth
02.2025 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Helped patients complete necessary medical forms and documentation.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Event Concierge

Encore
12.2022 - 01.2025
  • Acknowledge and interact with customers while maintaining a pleasant and professional image. Build relationships with customers to establish trust and open communication. Pro-actively identify potential issues and provides solutions to client’s concerns. Respond quickly to questions and requests and handle service problems politely and efficiently.Display clear and concise verbal and written skills. Communicate technical information effectively to non-technical audiences and presents information in skillful and enthusiastic manner. Demonstrate effective listening skills. Relay necessary information to other team members regarding customers.Communicate billing information to clients, resolves billing concerns and obtain signatures. Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.Provide on-floor technical support when necessary during extremely heavy business times. Assist with sets, strikes and operation of equipment in accordance with Encore standards. Demonstrate knowledge of hotel and facility services.

Administrative Assistant

Parks Recreati City of Fort Lauderdale
06.2022 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Performed research to collect and record industry data.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Customer Service Representative , Cashier

Publix
08.2020 - 12.2022
  • Operated cash register, collected payments and provided accurate change.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Helped customers find specific products, answered questions and offered product advice.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Reviewed customer account information to determine current issues and potential solutions.Informed customers about billing procedures, processed payments and provided payment option setup assistance Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Event Coordinator

Miami Dolphins
06.2020 - 01.2021
  • Work all of the Miami Dolphins home games for the 2021 season , Including Preseason
  • Oversee and operate Miami Dolphins activations on game days
  • Provide high quality customer service interaction with all guest to enhance their experience with the
  • Miami Dolphins
  • Arrive early on game days to set up all activation spaces around the stadium
  • Support entertainment and brand impact department in pregame and postgame events as assigned
  • Managed long lines of guests, facilitating event registration., Acknowledge and interact with customers while maintaining a pleasant and professional image
  • Build relationships with customers to establish trust and open communication
  • Pro-actively identify potential issues and provides solutions to client’s concerns
  • Respond quickly to questions and requests and handle service problems politely and efficiently.Display clear and concise verbal and written skills
  • Communicate technical information effectively to non-technical audiences and presents information in skillful and enthusiastic manner
  • Demonstrate effective listening skills
  • Relay necessary information to other team members regarding customers.Communicate billing information to clients, resolves billing concerns and obtain signatures
  • Convey and enter billing changes and communicate billing challenges to appropriate
  • Encore team members.Provide on-floor technical support when necessary during extremely heavy business times
  • Assist with sets, strikes and operation of equipment in accordance with Encore standards
  • Demonstrate knowledge of hotel and facility services.

Administrative Assistant

Amor Vue By Window Nation
03.2016 - 08.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Bachelor Of Science (B.S - Management

Alabama A & M University
12-2022

Skills

  • Customer service
  • Office administration
  • Data entry
  • Computer skills
  • Schedule management
  • Telephone etiquette
  • Appointment scheduling
  • Medical office procedures
  • Collaboration and teamwork
  • Patient scheduling
  • Critical thinking
  • Strong organization

Contact

Orlando, FL 32824

Timeline

Medical Receptionist

AdventHealth
02.2025 - Current

Event Concierge

Encore
12.2022 - 01.2025

Administrative Assistant

Parks Recreati City of Fort Lauderdale
06.2022 - 12.2022

Customer Service Representative , Cashier

Publix
08.2020 - 12.2022

Event Coordinator

Miami Dolphins
06.2020 - 01.2021

Administrative Assistant

Amor Vue By Window Nation
03.2016 - 08.2019

Bachelor Of Science (B.S - Management

Alabama A & M University

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