MyLin Jackson
Overview
7
7
years of professional experience
Work History
Senior Confirmer
Tiffee Companies/Renewal By Andersen
10.2020 - Current
- Safeguarded sensitive client data with strict confidentiality, adhering to privacy regulations and company guidelines.
- Delivered top-notch customer service while handling multiple confirmation tasks concurrently, consistently meeting deadlines, and maintaining professionalism in challenging situations.
- Identified and resolved issues promptly through analytical problem-solving.
- Contributed to daily operations, collaborating efficiently and productively with team members.
Customer Service Representative
ContinuumGlobal
12.2019 - 08.2020
- Managed databases to organize and update customer information effectively.
- Educated customers on billing, payment processing, and support protocols.
- Provided timely assistance to address customer inquiries promptly.
- Ensured customer satisfaction by following up on resolved issues to uphold service standards.
Shift Lead
Subway
04.2017 - 07.2019
- Executed store opening and closing protocols, including till reconciliation.
- Mediated employee conflicts to foster positive work dynamics.
- Addressed customer inquiries and issues promptly.
- Conducted training sessions for new hires on company policies and procedures for peak performance.
Student Teacher
Double D Preschool
09.2016 - 06.2019
- Oversaw classroom safety and behavior, promoting positive reinforcement for discipline.
- Designed engaging lesson plans integrating required topics with interactive activities.
- Maintained regular communication with parents, students, and faculty to share feedback and refine instructional approaches.
- Tailored learning activities to accommodate diverse learning styles.
Personal Assistant
Self Enhancement Inc
09.2016 - 06.2019
- Served as point of contact between clients and managerial staff.
- Demonstrated strong verbal and written communication abilities.
- Led team projects by assigning tasks and offering feedback.
- Handled phone inquiries to ensure customer satisfaction and loyalty.
Education
High School Diploma -
David Douglas High School
Portland, OR06.2019
Associate of Arts - General Studies
Portland Community College
Portland, OR12.2023
Skills
- Strategic Project Planning : Proficient in devising and executing plans to ensure project success
- Collaborative Team Leadership : Adept at fostering teamwork and maximizing team potential through collaboration
- Cultural Sensitivity : Demonstrated understanding and respect for diverse cultural perspectives
- Composure in High-Pressure Situations : Able to maintain a calm and composed demeanor while managing challenging circumstances
- Analytical Problem-Solving : Skilled at analyzing issues and implementing effective solutions
- Relationship Cultivation : Proficient in nurturing strong professional relationships to facilitate success
Timeline
Senior Confirmer
Tiffee Companies/Renewal By Andersen
10.2020 - Current
Customer Service Representative
ContinuumGlobal
12.2019 - 08.2020
Shift Lead
Subway
04.2017 - 07.2019
Student Teacher
Double D Preschool
09.2016 - 06.2019
Personal Assistant
Self Enhancement Inc
09.2016 - 06.2019
High School Diploma -
David Douglas High School
Associate of Arts - General Studies
Portland Community College
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