Mylinh Nguyen
Altamonte Springs,FL
Summary
A dedicated hardworking business professional with over 10 years of experience in a fast-paced work environment, possessing a strong commitment to quality customer service coupled with excellent communication skills. Accustomed to handling sensitive and confidential information.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Consumer Experience Specialist II
AdventHealth
Orlando, FL
10.2019 - Current
- Company Overview: Adheres to policies, procedures and service standards of Advent Health
- Answer incoming calls for rehab and directing patients to the right department
- Schedule outpatient therapy evaluations for 38 Sports Med & Rehab Locations
- Communicate with doctor’s offices when clarification of orders is necessary
- Obtain/verify consumer’s demographic, insurance and clinical information
- Recognizing consumer’s needs based on diagnosis and scheduling within a timely manner
- Oversee the mailbox with the concussion and workman’s comp orders
- Handle the special projects of scheduling for programs like DBS(Parkinson’s Consumers) & DIEP(Plastic Surgery Consumers)
- Manage the fax line for our partners Rothman Orthopedics to ensure that the orders are processed in a timely manner and the consumers are contacted prior to surgery for scheduling
- Assist the Supervisor with monitoring the queue to ensure that the team is actively ready on the queue
- Monitor the chats to assist other team members when assistance is needed
- Trains new hires on scheduling and provides education on Rehab specifics for all disciplines and programs for all Sports Med & Rehab locations
- Prepares them for go live by exhibiting call expectations, while in addition to shadowing each scheduler ensuring the highest level of success
- Provides additional education as needed
- Adheres to policies, procedures and service standards of Advent Health
Consumer Experience Specialist
AdventHealth
Orlando, FL
10.2017 - 10.2019
- Company Overview: Adheres to policies, procedures and standards of AdventHealth
- Answers incoming phone calls for Rehab and directing patients to the right Department
- Schedules therapy evaluations for 19 Sports Med & Rehab Locations
- Communicates with Doctors Office when necessary
- Obtains patient demographics, insurance and clinical information
- Recognizing patient needs based on diagnosis and scheduling within timely manor
- HIPPA Compliant
- Meets productivity standards
- Adheres to policies, procedures and standards of AdventHealth
Medical Assistant
Oviedo Children’s Health Center
Oviedo, FL
09.2016 - 10.2017
- Greeting Patients
- Communicated with Hospitals and Doctors Office
- Updating patient medical records
- Scheduling appointments
- Verifying insurance
- Obtaining patient medical history and vital signs
- Performing routine laboratory test and administer injections
Bank Teller
Bank of America
Casselberry, FL
09.2008 - 01.2016
- High level of personal accountability
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Scheduled staffing for main branch
- Executed customer transactions, including deposits, withdraws, Money orders and Cashier Checks
- Processed daily and quarterly Vault, ATM and Teller audits
- Responsible for incoming and outgoing cash shipments
Education
Medical Assistant Diploma -
Concorde Career Institute
Orlando, FLHigh School Diploma -
Seminole State Collage
Sanford, FLCertification
- HIPAA
- OSHA
Timeline
Consumer Experience Specialist II
AdventHealth
10.2019 - Current
Consumer Experience Specialist
AdventHealth
10.2017 - 10.2019
Medical Assistant
Oviedo Children’s Health Center
09.2016 - 10.2017
Bank Teller
Bank of America
09.2008 - 01.2016
- HIPAA
- OSHA
Medical Assistant Diploma -
Concorde Career Institute
High School Diploma -
Seminole State Collage
Similar Profiles
Victoria LuboldVictoria Lubold
PPS Coordinator at AdventHealthPPS Coordinator at AdventHealth
Lincoln CrossLincoln Cross
Certified Phlebotomist Technician at AdventHealthCertified Phlebotomist Technician at AdventHealth
Valeria MaderaValeria Madera
Consumer Access Representative at AdventHealthConsumer Access Representative at AdventHealth
Colleen RomanzoColleen Romanzo
OR Circulating Registered Nurse, BSN, CNOR at AdventHealthOR Circulating Registered Nurse, BSN, CNOR at AdventHealth
Karina De La CruzKarina De La Cruz
Administrative Assistant at TBA Client ServicesAdministrative Assistant at TBA Client Services