MYLISA ALAGAR-MONTZ

• Monitored progress and documented patient health status changes to keep care team updated.
• Provided parent(s) with help moving in and out of beds, wheelchairs, or automobiles and scooters
• Cared for parent(s) by changing bed linens, washing, and ironing laundry, cleaning, and COVID
• Maintained, scheduled, and attended all 5 Specialists (doctors) rotating appointments
• Discussed symptom changes and document visits to stay aware or progress and health changes
• Ensure prescribed oral medications received caused no allergies or were on FCC database
• Prepared meals for each parent based on their medically required diet: gout, high INR reading or sugar.
• Scheduled and facilitated all communication with Hospice as appointed Medical Directive.

• Scheduled and transcribed office meetings and client appointments for COO and staff. Managed projects updates through BASECAMP for meeting follow-up.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data to isolate customer needs, Google Analytics.
• Handled customer support regarding user access into online accounts, access request for digital wallets, or transaction history.
• Created and maintained databases to track and record customer data for customer commission payments and identifying discrepancies for new/added clients.
• Managed department budgets and generated financial reports for conferences, marketing, and printing materials for all launch promotions between phases.
• Performed research to collect and record industry data business strategies and banking laws changed in digital currency between foreign exchange merchants .
• Liaised between our marketing and legal team to address and social media attention to mitigate risk.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Volunteered to help with special projects of varying degrees of complexity.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Monitored and identified potential KYC issues to enforce compliance and participated in implementing validation tool to lessen fraud amount.
• Stayed informed of industry trends, tracked competitors, potential new areas for expansion and used network contacts to assist is eliminating roadblocks when needed.

• Performed SEO to find trends prior to selecting merchandise to sell.
  Marketed and presented photographs are based on the other sellers' sales volumes to drive appeal.
  Introduced, promoted items from other sites to build network of followers.
• Participated in trend parties held by website and sent items to be selected for Highlighting.
• Held sales, on time delivery and ran reports discount merchandise instead of stored inventory.
• Ranked as Top 10% seller, trendsetter and 4,5% in customer service feedback; base of 10,035.
• Performed SEO to find trends prior to selecting merchandise to sell.
• Marketed and presented photographs are based on the other sellers' sales volumes to drive appeal.
• Introduced, promoted items from other sites to build network of followers.
• Participated in trend parties held by website and sent items to be selected for Highlighting.
• Held sales, on time delivery and ran reports discount merchandise instead of stored inventory.
• Ranked as Top 10% seller, trendsetter and 4,5% in customer service feedback; base of 10,035.

• Supervised team of Sr Financial Analysts responsible for contract interpretation, implementing rates, revenue assurance/analysis and billing accuracy of invoices for globally billed Enterprise companies
• Achieved results by working with staff to meet established target dates with 5 bill close cycles/month.
• Conducted routine inspections to check quality and compliance with established specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues - Service Now and provided recommendations.
• Worked cross functionally with sales, contracts, pricing and product management teams to communicate billing processes/changes, resolve customer disputes

• Negotiated Resale contracts with DSL and Wireless service providers
• Interpret contract use rights and support contract & Proof of Entitlement documentation
• Coordinate with ITAM, Finance, Accounting, Accounts Payable, Tax, Procurement and Legal
• Initiate purchase requisitions for license & maintenance renewals
• Maintain software license, maintenance & proof of entitlement records.

• Negotiated contract terms, determined distribution channels/marketability and forecasted sales for partner accounts launching new/existing products
• Increased sales by 20% from YTY for new/existing client relationship portfolio of 22+ accounts
• Managed project product life cycle integration, production and execution of products as liaison between client, processor, print vendor and IT
• Implemented co-branded opportunities for up-selling and cross-selling new/existing products' suite
• Mentored new employees as Subject Matter Expert (SME) of stored-value and reloadable gift card activation/redemption transaction processing, card production and execution of products
• Audited sales, commission payments and card production costs for compliance and loss of revenue with reporting group through SQL queries.

• Audited sales, commission payments and card production costs for compliance and loss of revenue
• Negotiated and performed pricing analysis of vendor and customer contracts to report revenue loss and compliance penalties by vendors
• Verified easement license entitlements; constructed new Dark Fiber Agreements and Easement Agreements with recommended language to ensure longer terms and covenants to lessen renewal times
• Interpret contract use rights and support contract & Proof of Entitlement documentation
• Supported Sales in naming products/services to generate revenue and leverage expense
• Partnered with Sales/Operations/Finance to define business goals to draft and execute customer and vendor, government agreements
• Ensure renewals follow existing contractual agreements and license standards; negotiate as needed.

• Developed and supported positive relationships within telecommunications industry to show brand awareness and positioning within market, acquired 10 Scope of Engagements within 1st yr of startup
• Negotiated and managed Channel Marketing and Vendor Agreements with prepaid service providers, including Competitive Local Exchange Carriers (CLECs), Wireless, Internet, VoIP, DSL and Long-Distance carriers, equipment leases and outsourced technical services to support network infrastructure of over 12K end-users
• Documented internal process for (CRM) and Freeside application to capture ordering, invoicing, and payments for analyzing capital expenditures/market trends and reducing customer churn.

Supervisor-Network Carrier Services - 1999-2002

• Supervised 24 CSRs responsible for Equal Access provisioning of Inter and Intra LATA LD changes, dispute billing resolution of Tier 2 Colocation, Resale and Late Payment Charges for WholeSale Carrier Service Providers.
• Performed training, created/implemented process improvements, performed PEP evaluations and overseen escalations and served as project manger of
• Y2K process for Network Carrier Services and E911 project.

2000 - Fast Track MGMT and AE &SD Tested Qualified

Staff Support in NCSC and Marketing ICO 2001-2005

• Responsible for 17 CSRs and gained responsibilities for Managed Services Solutions, created automate tool for submitting disputes from Resellers eBAR, managed all CLEC disputes submitted, and PMAP SQL Reporting for upper level management to meet FCC imposed Dispute Resolution Timeframe of Days to Close per state.
• Identified billable services and loss revenue; reduced uncollectible by $9.3M for Alltel, using reporting analysis EDI records.

Contract Negotiator - GA 2005-2006

• Identified billable services and loss revenue; reduced uncollectible by $9.3M for Alltel, using reporting analysis EDI records.
• Excellent communication skills, both verbal and written.
• Gained extensive knowledge in data entry, analysis and reporting.
• Responsible for 81 CLECs with negotiation periods overlapping of 180 days.
• Performed due-diligence: validity of CLEC licenses to have services in states applying, investigated suspicious activity, moving traffic from CLEC previously owed BST or in collusion with another carrier.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Liaised with different departments to coordinate information and data gathering for contract development.