My Lisa Vu
Summary
Results-oriented strategist with a proven track record in developing and implementing robust process controls and data management. Collaborative communicator adept at engaging clients, identifying issues, and providing effective solutions. Over 30 years of customer service experience managing multiple small and large projects in cross-functional environments, covering all stages of the system/student life cycle. Experience includes establishing and managing customer relationships, understanding requirements and demands, and interacting with developers and product analysts regarding systems upgrades. Strong background in staff coaching/mentoring and exceptional written and verbal communication skills for delivering organized presentations to project teams. Team player with a quick learning ability and expertise in negotiating and writing real estate contracts. Detail-oriented approach for handling complex and critical processes effectively. Strong interpersonal skills facilitate effective collaboration with individuals at all levels within the organization. Proficient in Excel, PowerPoint, and Word, well-equipped to contribute to the success of any team or project.
Overview
21
21
years of professional experience
Work History
Co-Host
Airbnb and VRBO
01.2023 - Current
- Rents out property to travelers.
- Responsible for maintaining the property, responding to guests, and ensuring a great experience for guests.
- Arrange property maintenance: Cleaning, changing linens, and addressing maintenance issues.
- Guest communication: Responding to inquiries, setting house rules, and communicating with guests.
- Respond promptly to urgent and non-urgent guests issues.
- Listing management: Creating and maintaining listings, including descriptions, photos, and pricing.
- Marketing: Promoting the property and attracting guests.
- Ensuring the property is safe with safety features like smoke alarms and fire extinguishers.
- Conduct regular property inspections to maintain 5 stars service.
- Tracking rental income, Accounting for items in the home, Tracking property performance, and Adjusting nightly rates.
- Analyze monthly cash flow to calculate distributions.
- Set security deposits, refunds, check-in/check-out times, and other details.
- Develop and manage annual budgets.
- Manage bookings, communicate, and leave reviews.
REALTOR®
DPR Realty LLC
02.2008 - Current
- Helps clients buy and sell property.
- Knowledge of the local market, property values, and negotiation skills to facilitate transactions.
- Research: Research neighborhoods and available properties.
- Interview: Interview clients to understand their needs.
- Show properties: Plan and arrange showings for buyers.
- Negotiate: Negotiate offers and counteroffers on behalf of clients.
- Coordinate: Coordinate showings, inspections, and appraisals.
- Close: Coordinate the closing process with the buyer's broker, lender, and escrow officer.
- Market: Promote properties through the MLS, realtor.com, and Zillow.
- Prepare: Prepare properties for sale, including repairs and staging.
- Price: Set a fair and competitive listing price.
- Analyze: Analyze market trends and present market analysis results.
- Helping clients navigate the appraisal process.
- Helping clients review and evaluate purchase offers, and Helping clients review closing documents.
Record Evaluator II
University of Phoenix
02.2007 - Current
- Utilizes company systems and university policy to perform student record audits at graduation.
- Analyzes and interprets academic policy and procedures to identify and correct both system and student record discrepancies.
- Addresses escalated issues related to records.
- Creates degree completion audits for student appeals committee
- Maintain high level of confidentiality and uphold data/record integrity of the University policies & procedures
- Correspond with campus staff/faculty to resolve any outstanding student issues in timely manner
- Worked with National Student Clearinghouse to verify student’s information
- Official documents and information contain student's records must verified by my team before being sent out
- Responsible for several weekly reports regards to students and records
- Perform data and trending analyses to support management in making data-driven decisions; recommend solution of operational or administrative problems
- Support Configuration Management, Plans, Coordinate, and Implement Requirements for student
- Reviews and reports metrics for department meeting
- Work closely with legal, student appeal, and other departments to ensures all the requirements are met
Academic Program Analyst
University of Phoenix
08.2006 - 02.2007
- Processed/QC course and program builds.
- Researched and resolved academic status, course equivalency, proficiency, and pre-requisite issues.
- Provided technical assistance to the Associate and Program Data team.
- Corresponded with campus staff/faculty to resolve any outstanding student issues in timely manner.
- Evaluated functionalities of swing client in the Galaxy project.
- Involved in the Degree Audit project to consolidate student information record system all in one for user friendly functionality.
- Degree Audit user testing logs and template format.
- Process Change Management Request using The Source.
Academic Counselor
University of Phoenix
10.2005 - 08.2006
- Provide academic advisement, coaching, and customer service to students.
- Create action plans to help students succeed.
- Motivate students to overcome barriers.
- Resolve student issues.
- Connect students with university policies, procedures, and requirements.
- Collaborate with academic advisors to develop tailored plans for students.
- Provide comprehensive counseling services to students.
- Work in a fast-paced, virtual office environment.
- Accept and make student calls.
- Complete work items based on system priority.
- Log in and take inbound calls.
- Make outbound calls.
- Receive extensive training to prepare for the role.
- Use the university's coaching model to partner with students.
Personal Banker
Wells Fargo Bank
01.2004 - 05.2005
- Helps customers with their financial needs, such as opening accounts, applying for loans, and managing investments.
- Customer service: Assist customers with opening new accounts, deposits, withdrawals, and transfers.
- Financial advice: Provide advice on financial products and services, such as credit cards, IRAs, and loans.
- Sales: Meet sales goals by matching customers with products and offers.
- Relationship building: Build relationships with customers through proactive outreach.
- Financial planning: Help customers with financial planning and budgeting.
- Customer experience: Manage the customer experience by identifying opportunities to improve financial well-being.
- Leading team of tellers and manage the branch.
- Earned Sales Awards and Quarterly Bonuses and was named Top Teller and Banker in the Market Area.
Education
Master of Business Administration -
University of Phoenix
02.2008
Real Estate Study and Licensing -
Arizona School of Real Estate & Business
04.2005
Bachelor of Science Degree - Global Business Management and Information Systems Management
Arizona State University
05.2004
Associate Degree - Computer Information Systems
Mesa Community College
12.2002
Skills
- Project Oversight Experience
- Experienced in Student Life Cycle Development
- Customer Relationship Management
- Strategic Planning Expertise
- Negotiation and Contract Writing Expertise
- Team Leadership
- Detail-Oriented Approach
- Proficient in Excel, PowerPoint, and Word
- Clear and Accurate Communication
- Competent in Fundamental Math Operations
- Exceptional organizational skills to manage multiple projects and meet deadlines
- Analysis of Legal Agreements
Affiliations
- National Association of Realtor, 01/01/05, Present
- Arizona Association of Realtor, 01/01/05, Present
- West & Southeast Realtors of the Valley, 01/01/05, Present
Languages
Vietnamese
Native or Bilingual
Timeline
Co-Host
Airbnb and VRBO
01.2023 - Current
REALTOR®
DPR Realty LLC
02.2008 - Current
Record Evaluator II
University of Phoenix
02.2007 - Current
Academic Program Analyst
University of Phoenix
08.2006 - 02.2007
Academic Counselor
University of Phoenix
10.2005 - 08.2006
Personal Banker
Wells Fargo Bank
01.2004 - 05.2005
Real Estate Study and Licensing -
Arizona School of Real Estate & Business
Master of Business Administration -
University of Phoenix
Bachelor of Science Degree - Global Business Management and Information Systems Management
Arizona State University
Associate Degree - Computer Information Systems
Mesa Community College
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