Mylissa Gore
Forney,TX
Overview
12
12
years of professional experience
Work History
Claims Specialist - Property - Field/Dual Role
STATE FARM INSURANCE
Richardson
06.2023 - Current
- Investigating, evaluating, negotiating and settling claims
- Applying Knowledge of policies and insurance regulations when determining coverage and liability and damages
- Contacting customers by telephone, written correspondence and/or other various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast paced call center environment.
Claims Processor
CRFS
Albion
08.2022 - 04.2023
- Reviewed various default and foreclosure mortgage related documents, interpreted information gathered, and prepared a claim to recover funds from third parties
- Prepared claim packages for reimbursement on 571, FHLMC and FHA claims and recovered all expenses from previous servicers during default process while consistently receiving recognition and monthly bonuses reflecting top tier performer
- Quality Control for RPL loans, reviewed and filed the claims to Submit to HUD
- Captured and gathered supporting evidence on delays that occurred throughout the mortgage default process when timelines were exceeded, or expenses were not reimbursed by third parties.
Mortgage Loan Banker - Remote
Rocket Mortgage
Detroit
04.2022 - 08.2022
- Contact, solicit and make presentations to clients regarding various loan offerings available through the company
- Work with management team to identify and secure strategic long-term relationships with prospective clients in territory
- Solicit client loan submissions, and with production team, help client close and fund loans
- Evaluate various loan programs and financing options from a broad range of home loan products
- Establish ongoing financial services relationships with clients through the delivery of world-class service
- Interview clients and gather information pertaining to their unique financial situations, needs, challenges, and objectives
- Provide detailed review of client credit reports and financial profiles using state-of-the-art technologies to conduct credit, underwriting and financial analyses and qualify the client for various loan programs
- Obtain commitments from brokers to enter broker arrangements with the company.
Closer/Funder
Caliber Home Loans
Coppell
09.2020 - 01.2022
- Reviewed all documents in a file prior to starting the closing package to ensure that names of borrower, loan amount, property address and any other information matches on all documents in the file
- Reviewed LE, TIL and COC to ensure most recent is in file, is correct and is within TRID compliance
- Prepared closing package, collaborate with Title Company/Attorneys and loan originator during CD preparation, send to closing agent, and copy loan originator and processor
- Upon receipt of CDs from title/attorney, checked all blocks to ensure correctly prepared, check against the LE to ensure accuracy
- Once CD is approved, final docs are sent to Title to upload to notary for signing
- Confirm closing and receipt/review scanned signed closing package funding
- Registered MERS, Review/Confirm wire instructions then order wire 24 hours before date of Funding
- Offered any assistance to Post-Closing Department in correcting errors on closing packages in order to release funds.
Remote Closing Coordinator I
Inspire Closing Services
Moon Township
04.2020 - 08.2020
- Reviewed closing instructions and prepare Closing Disclosures Preliminary Figures
- Documented procurement, review & completion of the Final Closing Disclosures & ALTA Statements, reviewed Tax information to ensure accurate for Closing Figures
- Addressed closing inquiries regarding closing figures, documents being processed to Signing Agents and communication liaison between Lender & the Borrowers.
Government Claims Specialist
Mr. Cooper
Lewisville
11.2018 - 01.2020
- Reviewed various default and foreclosure mortgage related documents, interpreted information gathered, and prepared a claim to recover funds from third parties
- Prepared claim packages for reimbursement on 571, FHLMC and FHA claims and recovered all expenses from previous servicers during default process while consistently receiving recognition and monthly bonuses reflecting top tier performer
- Quality Control for FHA loans, reviewed and filed the claims to Submit to HUD
- Captured and gathered supporting evidence on delays that occurred throughout the mortgage default process when timelines were exceeded, or expenses were not reimbursed by third parties.
Claims Specialist II
VA Government
01.2018 - 11.2018
- Recognized by the MGMT for successful idea generation for the claims processing efficiency, completing claims for fortune 500 clients
- Researched previously filed property Claims to recover expenses that were not paid on the initial filing
- Assisted in line of business in increasing accuracy scores from 88% to 97% in two-month timeframe
- Facilitated the processing and completion of Property Registration Services on behalf of the client.
Claims Specialist I
USDA Government
08.2015 - 01.2018
- Consistently recognized as top performer within the client team, recognized with the 2015 Summit Award for meeting and exceeding production goals and client score card at 98% - 100%
- Increased total number of completed queues by 7%, raising departmental expectations
- Managed multiple Vendors to ensure that the necessary documentation was of record to ensure we were in compliance with the Client/Investor Guidelines
- Assisted in process improvement/development for our Valuations Pipeline Oversaw assets across the United States and Virgin Islands to ensure properties remain within the REO SLA timeline.
Claims Specialist II - (Contract)
Fannie Mae
Dallas
03.2014 - 08.2015
- Minimized timelines to reduce credit risk and monitored legal issues while collaborating with internal staff, external vendors, title companies, and title attorneys and to minimize credit
- Reviewed, researched, identified and resolved title for foreclosed properties
- Ensured prompt submission of primary mortgage insurance claims to minimize credit promptly for submission risk.
Closer I, National Operations
Stewart Lender Services
Coppell
08.2013 - 01.2014
- Managed multiple portfolios with up to 200 loans each consisting of Legacy BAC, Legacy Countrywide, Investor's, Aged Loans & damaged loans
- Performed Pre- and Post-Close compliance and quality control audits on residential loans
- Reviewed files for compliance with regulatory, agency and investor requirements
- Reviewed Closing Instructions and prepare the HUD-1 for closing
- Verified payoff demand figures are current; verify if Taxes need to collected on the HUD, Calculate Recording & Mortgage Tax Stamp Fees are accurate
- Consistently exceeded monthly goals & accuracy of 99% and above on loan/portfolio audits.
FHA MI Claims Consultant /Pre-Foreclosure
Retreat Capital Management
Irving
03.2012 - 03.2013
- Provided accurate analysis and the timely processing of FHA 601 Claims submissions to meet critical deadlines while maintaining accuracy of the detail
- Additionally responsible for the compiling of required supporting documentation from multiple systems; completing a document checklist in preparation for the claim submission
- Performed research and due diligence on locating missing documentation
- Processed the ordering of title search reports and search updates for Title Examination for the Pre-foreclosure portfolio files based on the attorney's request as well as the product guidelines for each specific state nationwide
- Analyzed Validation & Reconciliation Reports to confirm receipt of Title orders by the Vendors and to ensure that Title orders are received within the agreed compliance timeframe
- Audited REO HUD Settlements for Quality assurance to ensure amounts are accurate and payable to correct entities, assisted REO Closing team with reviewing title commitments, obtaining correct rate sheets and processing invoices
- Reconciled Wires received with the HUD and invoices paid on the HUD
- Received and completed setup of the files in Orion, Order file services, emailing packages to transferees and following up to ensure timely receipts back to the consultant
- Ordered Title & follow up on the Deed Package, order & track inspections and appraisals.
Timeline
Claims Specialist - Property - Field/Dual Role
STATE FARM INSURANCE
06.2023 - Current
Claims Processor
CRFS
08.2022 - 04.2023
Mortgage Loan Banker - Remote
Rocket Mortgage
04.2022 - 08.2022
Closer/Funder
Caliber Home Loans
09.2020 - 01.2022
Remote Closing Coordinator I
Inspire Closing Services
04.2020 - 08.2020
Government Claims Specialist
Mr. Cooper
11.2018 - 01.2020
Claims Specialist II
VA Government
01.2018 - 11.2018
Claims Specialist I
USDA Government
08.2015 - 01.2018
Claims Specialist II - (Contract)
Fannie Mae
03.2014 - 08.2015
Closer I, National Operations
Stewart Lender Services
08.2013 - 01.2014
FHA MI Claims Consultant /Pre-Foreclosure
Retreat Capital Management
03.2012 - 03.2013