Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mylissa Reynolds Marlow

Granite City,IL

Summary

Hardworking and passionate professional with strong organizational skills eager to utilize the skills gained in coursework and hone the skills learned in various career settings. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Hotel Front Desk Clerk

Best Western Hotel
06.2025 - Current
  • Managed check-in and check-out processes, ensuring timely service and guest satisfaction.
  • Resolved guest inquiries and complaints, enhancing overall customer experience.
  • Coordinated room assignments using hotel management software, optimizing occupancy rates.
  • Collaborated with housekeeping to ensure room readiness, maintaining high cleanliness standards.
  • Monitored financial transactions during shifts, ensuring accuracy in billing and reporting procedures.
  • Collected room deposits, fees, and payments.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.

Front Desk/House Keeping

Carrington Inn and Suites
07.2021 - 02.2025

Responsibilities:

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Team Member

Various: Casey’s, Dollar General, Ellen’s Daycare, Cobble Stone Hotel
01.2022 - 12.2024

Responsibilities:

  • Delivered exceptional customer service, enhancing overall guest satisfaction and loyalty.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.

Call Center Representative

LMC Truck Company
12.2020 - 07.2021

Responsibilities:

  • Managed inbound and outbound calls, ensuring accurate information dissemination to clients.
  • Utilized CRM software to document interactions and track customer issues for follow-up.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Assistant Teacher/Substitute

Kiddie Korner
01.2019 - 12.2020

Responsibilities:

  • Assisted in developing and implementing age-appropriate lesson plans. Cared for children, cleaning as necessary.
  • Supported classroom management to foster a positive learning environment.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Lead Teacher

Lapetite Learning Center
03.2020 - 11.2020
  • Responsibilities:
  • Developed and implemented engaging lesson plans tailored to diverse learning needs.
  • Assessed student progress through regular evaluations, adjusting strategies as needed.
  • Collaborated with parents to discuss student development and address concerns effectively.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Team Member

Casey’s General Store
09.2018 - 01.2019

Responsibilities:

  • Handled cash transactions
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Monitored and verified merchandise for proper prices and labels.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Cashier

Toys R Us (Seasonal)
11.2014 - 12.2014

Responsibilities:

  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring financial integrity at end of shifts.
  • Collaborated with team to manage inventory levels during peak seasons.

Team Member

McDonalds
07.2013 - 06.2014

Responsibilities:

  • Supported daily operations by maintaining cleanliness and safety standards in the workplace.
  • Handled cash transactions
  • Resolved customer inquiries and complaints effectively, fostering positive interactions and retention.

Cashier

Wal-Mart
08.2012 - 03.2013

Responsibilities:

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team Member

Burger King
03.2011 - 08.2011

Responsibilities:

  • Contributed to team success by completing jobs quickly and accurately.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.

Dishwasher

Chieftain Conference Center
09.2008 - 05.2010

Responsibilities:

  • Operated commercial dishwashers and sanitation equipment to maintain cleanliness standards.
  • Ensured proper cleaning and organization of kitchenware, utensils, and food preparation surfaces.
  • Monitored inventory levels of cleaning supplies and communicated needs to management.

Curtesy Clerk

Hy-Vee
08.2005 - 10.2006

Responsibilities:

  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Returned unwanted items to correct store locations and restocked shelves.

Education

Associates Degree - Health and Wellness Medical

Rasmussen College
Overland park, KS
08.2019

Certificate - Medical Administrative Assistant

Rasmussen College
Overland park, KS
06.2017

High School Diploma - general studies

Carrington High School
Carrington, ND
05.2010

Skills

  • Medical Terminology
  • Records management
  • Excel Spreadsheets
  • OSHA and HIPAA
  • Exceptional Customer Service
  • Anatomy and Physiology
  • ICD 10 Billing and Coding
  • Payment handling
  • Multi-line phone systems
  • Computer skills
  • Teamwork and collaboration
  • Time management
  • Phone and email etiquette
  • Problem-solving skills
  • Administrative skills

Timeline

Hotel Front Desk Clerk

Best Western Hotel
06.2025 - Current

Team Member

Various: Casey’s, Dollar General, Ellen’s Daycare, Cobble Stone Hotel
01.2022 - 12.2024

Front Desk/House Keeping

Carrington Inn and Suites
07.2021 - 02.2025

Call Center Representative

LMC Truck Company
12.2020 - 07.2021

Lead Teacher

Lapetite Learning Center
03.2020 - 11.2020

Assistant Teacher/Substitute

Kiddie Korner
01.2019 - 12.2020

Team Member

Casey’s General Store
09.2018 - 01.2019

Cashier

Toys R Us (Seasonal)
11.2014 - 12.2014

Team Member

McDonalds
07.2013 - 06.2014

Cashier

Wal-Mart
08.2012 - 03.2013

Team Member

Burger King
03.2011 - 08.2011

Dishwasher

Chieftain Conference Center
09.2008 - 05.2010

Curtesy Clerk

Hy-Vee
08.2005 - 10.2006

Certificate - Medical Administrative Assistant

Rasmussen College

High School Diploma - general studies

Carrington High School

Associates Degree - Health and Wellness Medical

Rasmussen College