Mylka Washington
Massapequa,NY
Summary
Work history of consistently exceeding job performance goals and working well with others. years of valuable, hands-on experience in the mortgage industry as a loan processor. Experienced building and maintaining rapport with clients and colleagues in a fast-paced setting. Self-starter, with a demonstrated ability to identify problems and implement favorable solutions. Stellar time management, organizational and attention to detail skills, with an ability to effectively multi-task. Solid analytical skills and proficient with Microsoft Office suite; QuickBooks. Ability to make solid decisions while under pressure by maintaining emotional control. BBA, Accounting, Briarcliffe College – Bethpage, NY; graduated in Dec. 2011 with a 3.86 GPA. Fluent in English and Creole.
Overview
19
19
years of professional experience
Work History
Police Officer
The City Of New York
New York
01.2020 - Current
- Patrol assigned area by foot and car
- Respond to 911 dispatched calls reducing the level of crime
- Demonstrate sound judgement while under pressure including life threatening situations to maintain safety for people and property
- Assist other officers and paramedics when necessary
- Provided station house security while monitoring security cameras to ensure safety
- Apprehend suspects by responding to complaints and calls for help, observing violations, and making arrests
- File necessary reports according to state laws as well as department policies and procedures.
- Participate in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Associate Banker
J.P Morgan Chase
Stewart Manor
11.2016 - 01.2020
- Greeted bank clients in a welcoming and professional manner
- Built rapport and provided outstanding service to clients
- Performed accurate account transactions and functions tailored to clients’ needs
- Maintained a balancing record in line with policies and procedures
- Helped bank clients with issues and referred them to management whenever necessary.
Mortgage Clerk
First Republic Mortgage Bankers
Floral Park
05.2008 - 01.2009
- Built and maintained positive relationships with clients in a fast-paced setting
- Pre-qualified prospective clients based on their income, assets and debts
- Communicated effectively to secure requested documents necessary for processing, including appraisal and title reports, among other key items
- Demonstrated strong attention to detail, revising documents prior to submittal to processors
- Entered data using Contour and Encompass software systems
- Showcased strong follow-up skills, and a proven ability to work well independently as well as part of a team
- Worked well under pressure, gaining the trust, confidence and respect of colleagues.
Cashier
Au Bon Pain Long Island
Lake Success
10.2007 - 04.2008
- Processed customer transactions in a timely and efficient manner, including by cash, credit card and automatic debit transactions
- Proactively identified problems customers were experiencing and implemented favorable solutions
- Demonstrated a proven ability to work well independently as well as part of a team.
Loan Opener/Processor
American Capital Mortgage Bankers
Queens Village
06.2005 - 05.2007
- Fostered positive relationships with loan officers, including updating them on the status of pending loans
- Communicated effectively over the telephone and via email to order appraisal, credit and title reports
- Thoroughly analyzed documents prior to submittal to underwriting staff members
- Entered data using Contour and Encompass software systems.
Education
BBA - Accounting
Briarcliffe College
Bethpage, NY12.2011
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Goal-Oriented
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Compliance, banking laws, and regulations
- Financial record keeping
- Listening and Comprehension
- Confidentiality and Discretion
- Fraud Detection Proficiency
- Bilingual in Haitian Creole
- Attention to Details
- Team Cooperation
- Decision-Making
- Analytical Thinking
Timeline
Police Officer
The City Of New York
01.2020 - Current
Associate Banker
J.P Morgan Chase
11.2016 - 01.2020
Mortgage Clerk
First Republic Mortgage Bankers
05.2008 - 01.2009
Cashier
Au Bon Pain Long Island
10.2007 - 04.2008
Loan Opener/Processor
American Capital Mortgage Bankers
06.2005 - 05.2007
BBA - Accounting
Briarcliffe College