Myllan McLean-Smith
Antioch,TN
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and leadership skills on various topics with high accuracy. The ability to adapt to change quickly, managing multiple workloads, and successful at efficiently resolving customer inquiries with profession. Dedicated, hardworking, and able to effectively self-manage during independent projects, as well as collaborate in a team setting.
Overview
27
27
years of professional experience
Work History
General School Assistant
Metropolitan Nashville Public Schools
08.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support teacher.
- Attended staff training sessions, meetings and programs sponsored by school and district.
- Organized and managed school records, student documentation and administrative communications.
- Maintained daily attendance record of students in school.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Health Information Management Assistant
Ascension Saint Thomas
11.2022 - 01.2023
- Retrieved patient medical records for physicians, technicians and other medical personnel
- Committed to delivering excellent customer service while working in a fast-paced environment
- Scanned medical records for electronic filing, uploaded physician progress notes, history and physicals into electronic medical records
- Generated reports from EMR systems as requested by physicians or administrators
- Developed and implemented a quality assurance system to ensure medical records were accurate and in accordance with HIPAA guidelines.
Patient Access Representative
Vanderbilt Medical Center
11.2020 - 04.2021
- Check patients in and out and reschedule appointments
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Responded to patient concerns and inquiries professionally and efficiently
- Communicated financial obligations to patients and collected fees at time of service
- Delivered exceptional customer service through direct communication with patients and team members.
Billing Review Specialist/Intake Specialist
Brookdale Senior Living Headquarters
08.2017 - 04.2020
- Conducted compliance audits for therapy billing associated with home health episodes
- Maintained confidentiality standards as required by Healthcare company and HIPPA regulations
- Identified, researched and resolved billing variances to maintain system accuracy
- Generated spreadsheets for daily status reports and updates on claims held detailing correspondence needed for release to payer
- Communicated with team members to enforce deadlines and quality control standards
- Researched inconsistencies or errors for billing disputes
- Coordinated referrals with clinical care team in facilitating Intake information from various Healthcare facilities into the database for patients who are home bound
- Review approvals completed and managed Intake admission through EMR workflow
- Managed daily reporting to Branch location regarding pending admissions, new and outstanding open documents
- Assesses eligibility of potential subjects through methods such as screening interviews, reviews of medical records, and discussions with physicians
- Assisted with obtaining required signed orders for medical billing.
Premium Billing Consultant
Aetna
02.2012 - 03.2017
- Research and resolves billing inquiries or accounts discrepancies for Medicare Supplement Policyholders
- Ensures all guidelines are properly adhered to regarding company policy and Medicare regulations
- Process members request for cancellations of policy, deaths and prepare adjustments (I.e., refunds)
- Worked closely with supervisor and team to deliver and develop effective processes
- Research claim denials, identified causes and resolved issues to promote prompt insurance payments
- Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
CPAP Coordinator
American HomePatient
04.2011 - 08.2011
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Completed and submitted clinical documentation in accordance with agency guidelines
- Coordinated with departmental staff to assign proper procedures for project implementation and strategic aim
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Demonstrated excellent communication skills with customers, managers, and team members in resolving product and consumer complaints.
Office Coordinator
Caregiver Referral Service
07.2007 - 08.2010
- Coordinated office operations and procedures, including ordering supplies, setting up new hires, and organizing meetings
- Guided new hires through orientation, and training with explained requirements to facilitate on-boarding
- Monitored calendars and scheduled appointments based on caregiver availability with established load limits
- Maintained confidentiality regarding compensation, and employee issues by handling confidential information and documentation with care
- Communicated duties, compensation, and working conditions to potential candidates, enabling solid understanding of job expectations
- Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations
- Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges
- Managed schedules for a team of five personnel to keep shifts properly staffed.
Personal Caregiver
Caregiver Referral Service
09.2003 - 08.2008
- Coordinated with physicians and family to organize healthcare appointments to maintain optimal patient health
- Assisted patient handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Assisted disabled individuals to foster independence while still closely always monitoring safety
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Planned and prepared nutritious meals to meet client dietary requirements such as diabetic, low sodium, and high protein.
Property Manager
Hillhurst Apartments
04.1997 - 02.1998
- Manage day to day physical and financial operation for residential property, including serving as the primary liaison with owners, vendors and tenants
- Completed lease applications and verification's, notifying prospects of results
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Receives security deposits and rental monies to maintain accurate rent rolls managed by property
- Prepared weekly status financial reports for property performance
- Inspected properties regularly to identify deficiencies and schedule repairs
- Built relationships with service vendors and submitted associated billing statements
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
Associate of Science - Health Administration
Volunteer State Community College
Gallatin, TNDiploma -
John Overton High
05.1985
Skills
- Ability to Multitask
- Microsoft Office
- Effective Time Management
- Adaptability
- Communication Skills
- Highly Organized
Timeline
General School Assistant
Metropolitan Nashville Public Schools
08.2023 - Current
Health Information Management Assistant
Ascension Saint Thomas
11.2022 - 01.2023
Patient Access Representative
Vanderbilt Medical Center
11.2020 - 04.2021
Billing Review Specialist/Intake Specialist
Brookdale Senior Living Headquarters
08.2017 - 04.2020
Premium Billing Consultant
Aetna
02.2012 - 03.2017
CPAP Coordinator
American HomePatient
04.2011 - 08.2011
Office Coordinator
Caregiver Referral Service
07.2007 - 08.2010
Personal Caregiver
Caregiver Referral Service
09.2003 - 08.2008
Property Manager
Hillhurst Apartments
04.1997 - 02.1998
Associate of Science - Health Administration
Volunteer State Community College
Diploma -
John Overton High
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