My (Michelle) Nguyen
Sugar Land,TX
Summary
Integrity-focused professional with a strong commitment to upholding work ethics and organizational policies. Demonstrated adaptability in navigating personal and organizational change to achieve goals. Skilled in information handling, planning, organizing, and decision-making. Results-oriented mindset driving the attainment of deliverables. Proven track record in improving customer satisfaction and fostering long-term relationships internally and externally for sustained growth.
Overview
20
20
years of professional experience
Work History
Chief Operating Officer (COO)
M&C Vending Services, LLC
11.2023 - Current
- Inventory Management: Overseeing the management of inventory levels in vending machines, ensuring that popular items are stocked appropriately, and tracking inventory turnover.
- Maintenance and Repairs: Coordinating maintenance and repair activities for vending machines, ensuring that machines are in good working condition, and addressing any issues promptly.
- Regularly assess the inventory of parts you have on hand and identify the parts that are commonly needed for maintenance and repairs.
- Product Selection and Pricing: Working with suppliers to select products to stock in vending machines, setting prices based on market trends, and profitability analysis.
- Customer Service: Monitoring customer satisfaction levels, addressing customer complaints or issues, and implementing strategies to enhance the customer experience.
Contract Services Coordinator
Metropolitan Transit Authority
02.2023 - Current
- Reviews assigned oral and written quotes/bids and obtains management approval: issues purchase orders at the most favorable price, and ensures compliance with METRO policies and guidelines.
- Maintains contract files from inception through closeout and ensures file is complete, according to METRO Procurement Guidelines.
- Responsible for returning bid security payments to vendors after contract is awarded.
- Monitors fixed/controlled asset acquisitions, transfers, losses, and sale/disposal documentation submitted for processing.
- Conducts biannual physical inventories of fixed/controlled assets at various METRO facilities.
- Coordinates the recording, updating, and completion of vehicle title, license, registration, inspection, and maintains system database.
Staffing Coordinator
Metropolitan Transit Authority
04.2019 - 02.2023
- Aided in the new hire process by contacting and setting up appointments with candidates, onboarding paperwork.
- Assisted various recruiting functions with staffing representative support during open houses, job fairs, and panel interview coordination.
- Conducted candidate pre-employment processing, which includes background checks, physical exams, fingerprinting, and drug testing.
- Provided computer skills and typing testing, and administered testing for applicants to become a Bus Operator.
- Developed organizational systems for records, reports, and agendas to improve traceability.
- Documented new hire activities in reports and charts with SAP HCM and SuccessFactors data.
- Conducted identification of trends and variances in reports.
- Managed candidate onboarding and new hire orientation phases.
- Managed the inventory of new hire packages and orientation materials.
- Distributed New Hire Orientation lists to the respective stakeholders.
- Monitored new hire paperwork: This included close attention to the requirements for DOT records and safety-sensitive position requests.
- Performed any other duties as assigned.
HRIS Assistant
Metropolitan Transit Authority
12.2016 - 04.2019
- As required, processed and verified the information of employees in accordance with the set procedure.
- Processed employee changes through the Human Resource Information System regarding new hires, position changes, terminations, leave status updates, changes in bank and address information, salary changes, etc.
- Maintained I-9 documentation per federal regulations.
- Improved work processes and provided training towards the enhancement of team performance.
- Compiled and sorted information for entry into the computer, established priorities of entry, and maintained the data entry requirements.
- Prepared, compiled, and sorted documents for data entry, and maintained logbooks or records of activities and tasks.
- Ensured accurate and timely year-end reporting, including W-2s, reviewing and updating account information for accuracy, and proofread documents.
Data Entry Specialist
Horizon Parameds
10.2012 - 12.2016
- Created, compiled, and sorted documents for data entry.
- Maintained data entry requirements by applying techniques and procedures of data programs.
- Processed year-end reporting accurately and on time, producing the W-2.
- Reviewed and updated account information maintained in the company's computer system.
- Proofread documents and edited materials for grammatical errors and spelling mistakes.
Customer Service Representative
Saving Call, LLC (V247)
03.2009 - 08.2012
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Documented conversations with customers to track requests, problems, and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Assessed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine the best methods to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Trained new employees on procedures and policies to maximize team performance.
Office Administrator
Center for Integrated Medicine
02.2005 - 03.2009
- Medical Supply Management: Identification, sourcing, and procurement of all types of medical supplies, equipment, and devices to keep a medical facility running smoothly.
- Procurement of Pharmaceuticals: Managed procurement of pharmaceuticals, medicines, and vaccines used for patient care according to the set regulations and quality standards.
- Emergency Preparedness: It institutionalizes procedures and structures on how to procure emergency medical supplies and equipment in the event of a healthcare crisis or natural disaster.
- Provided professional interaction with customers and personnel by answering and addressing their queries.
- Restocked office supplies and reordered new stock, substituting items, to maintain inventory.
- Managed and coordinated scheduling, administrative functions, quality assurance, and process improvements to enhance operational output
- Documented and routed business correspondence to manage office paperwork
- Maintained the company's accounting records by entering accounts payable and accounts receivables, along with spending reimbursement entries, properly supported by their associated invoices
- Scheduled appointments with patients, both over the phone and in person
- Cleaned surfaces and restocked supplies in treatment rooms for patients
- Organized charts, documents, and supplies to help teams to continue being productive
- Measured, documented, and monitored patients' vitals in the outpatient setting
- Completed insurance verification and precertification; performed precertification and functions.
Education
BBA - Business
University of The People
Pasadena, California08.2024
Skills
- Integrity
- Ethics
- Adaptability to Change
- Leadership
- Strategic Planning
- Event Coordination
- Outcome Focused
- Customer Satisfaction
- Teamwork and Collaboration
- Inventory Management
- Maintenance and Repairs
- Product Selection and Pricing
- Customer Service
- Staffing Coordinator
- Recruiting
- Candidate Onboarding
- New Hire Orientation
- Records Management
- SAP HCM/SRM
- Success Factors
- Data Entry
- Operations Management
- Cross-Functional Teamwork
- Process Improvement
Timeline
Chief Operating Officer (COO)
M&C Vending Services, LLC
11.2023 - Current
Contract Services Coordinator
Metropolitan Transit Authority
02.2023 - Current
Staffing Coordinator
Metropolitan Transit Authority
04.2019 - 02.2023
HRIS Assistant
Metropolitan Transit Authority
12.2016 - 04.2019
Data Entry Specialist
Horizon Parameds
10.2012 - 12.2016
Customer Service Representative
Saving Call, LLC (V247)
03.2009 - 08.2012
Office Administrator
Center for Integrated Medicine
02.2005 - 03.2009
BBA - Business
University of The People
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