My (Mimi) Nguyen
Irvine,CA
Summary
Dedicated Specialty Pharmacist with extensive track record in patient counseling and optimizing patient therapy outcomes through effective communication. Skilled in prior authorization management, driving improved time-to-therapy for patients and medication adherence. Experienced in leading teams and ensuring compliance with URAC standards, contributing to enhanced team performance and business growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Specialty Pharmacist
Walgreens Boots Alliance, Specialty Pharmacy
Mission Viejo, CA
10.2025 - Current
- Evaluate clinical records and medication profiles to ensure regimens are safe and consistent with guidelines.
- Improve medication adherence rates in dermatology, rheumatology, and gastroenterology patients through personalized and empathetic counseling on complex administration of injectable biologic and oral medication at Initial Assessment (IA), proactive side effect monitoring at 1 week after therapy initiation, monthly refill coordination, and reassessment every 6 months.
- Enroll eligible patients in manufacturer and copay programs such as Patient Assistance Programs (PAP), the PAN foundation, and Copay Card, securing substantial amount of financial assistance to help with high-cost therapies.
- Manage reporting for Limited Distribution Drugs ( LDDs) on a daily, weekly and monthly basis through Promote, ensuring zero URAC deviation and uninterrupted access to exclusive medications.
- Maintain strict URAC standards with proper clinical documentation requirement for high-touch specialty patients in Asembia.
- Lead third party prior authorization team to streamline workflow, successfully reducing abandonment rates.
- Train 2 technicians on claims submission, appeals management, and benefit investigation, improving approval rate and time-to-therapy for patients.
- Collaborate with physicians, account managers, and pharmaceutical manufacturers to optimize patient therapy outcomes and drive business growth.
- Assist in inventory management, ensuring adequate stock levels of specialty medications and supplies.
- Adopt a cross-training approach to foster technician development, promote high performance, and drive personal growth.
Community Pharmacist
Walgreens Boots Alliance
Fountain Valley, California
04.1998 - 10.2025
- Collaborated with healthcare professionals to adjust treatment regimen, reducing drug interactions, maximizing outcomes, and improving quality of life.
- Raised adherence rate,measured as Proportion of Days Covered (PDC), to 80% in patients with hypertension, diabetes, hypercholesterolemia, asthma, and COPD.
- Drove vaccination rates to 80% through consistent advocating and recommending to eligible patients. Voted top store in district in immunization.
- Led team of 8 technicians and intern pharmacists to dispense 300-400 prescriptions daily with precision while delivering consistent extraordinary services.
- Coached and developed a team of 4 technicians into high- performing Certified Pharmacy Technician , CPhT and immunizers.
- Mentored pharmacy interns and technician students to foster their growth as future professionals, sharing real-world experiences.
Education
Doctorate of Pharmacy - Pharmacy
USC, School of Pharmacy
Los Angeles, CASkills
- Inventory management
- Compliance with URAC standards
- Performance metrics
- Prior authorization management
- Liaison between physicians, insurance payers, and manufacturers
- Team Development, mentorship
- Workflow optimization
- Patient counseling
- Vaccination administration
- Effective communication
- Staff training
- Specialized knowledge in dermatology, rheumatology, gastroenterology
Certification
- Basic Life Support ( BLS), American Red Cross- June 2003
- Immunization Delivery Certificate, American Pharmacists Association-July 2007
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Specialty Pharmacist
Walgreens Boots Alliance, Specialty Pharmacy
10.2025 - Current
Community Pharmacist
Walgreens Boots Alliance
04.1998 - 10.2025
Doctorate of Pharmacy - Pharmacy
USC, School of Pharmacy