Results-driven Customer Service Professional with over 7 years of experience in retail and service sectors. Expertise in cash handling, high-volume order processing, and Microsoft Dynamics 365 enhances operational efficiency and customer satisfaction. Bilingual communication skills and meticulous recordkeeping support improved response times and reduced errors. Authorized to work in the US for any employer.
Hi, I’m
Jesus Jimenez
Customer Service Representative
San Antonio,TX
Summary
Overview
18
years of professional experience
Work History
Wingstop
CSR/Cashier
08.2025 - 10.2025
Job overview
- Achieved accurate nightly reconciliations by managing cash, card, and tips effectively.
- Increased average ticket value through successful upselling of combos and add-ons.
- Resolved order issues immediately, enhancing same-visit customer satisfaction significantly.
- Maintained inspection-ready lobby and restrooms, achieving consistent health pass results.
- Streamlined high-volume order processing, reducing peak wait times and improving flow.
- Executed thorough cleaning protocols, ensuring compliance with health standards and guest comfort.
Club Z
Housekeeper
11.2023 - 01.2025
Job overview
- Achieved zero missed inspections by maintaining guest areas to hygiene standards.
- Prevented service delays by efficiently processing and restocking towels during peak hours.
- Reduced sanitation complaints through completing thorough floor care each shift.
- Lowered cross-contact risks by disinfecting high-touch points on schedule.
- Accelerated shift handoffs by logging daily tasks and auditing supplies for compliance.
- Enhanced efficiency and reduced supply costs by analyzing cleaning processes for improvements.
Ibex
Document Processor
04.2023 - 10.2023
Job overview
- Ensured accurate processing of trucking company documents to facilitate timely voucher payments.
- Verified compliance of MC/DOT#s, broker, and factor details for each transaction.
- Processed an average of 3000 vouchers weekly, achieving a 95% accuracy rate.
- Identified and resolved discrepancies in voucher submissions to enhance operational efficiency.
- Collaborated with trucking companies to streamline document submission processes and improve payment timelines.
- Maintained organized records of vouchers and related documentation for audit purposes.
- Trained new team members on document processing procedures and compliance standards.
Hudson Group
Customer Service Representative
10.2022 - 02.2023
Job overview
- Worked at the SA International Airport and assist passengers before their departures.
- My duties were cashiering, re-stocking items sold while being attentive and keeping the store clean.
Healthy.io
Customer Service Representative
06.2020 - 11.2022
Job overview
- A work from home position, outbound calls to promote the company's at-home urine test to check their kidneys.
- A rising concern in the US where 1:4 have kidney damage that shows no symptoms to educate each and every call answered about kidney functions and care.
Univision Communications Inc
Community Affairs Coordinator
08.2018 - 05.2020
Job overview
- Secured full-time position after successful internship at news station.
- Maintained records of news stories aligned with FCC and corporate standards.
- Facilitated career fairs, leading station tours for high school students.
- Hosted corporate meetings in our building, enhancing community engagement.
- Promoted station at local events, fostering viewer loyalty in San Antonio.
Education
Texas A & M UniversitySan Antonio, TX
Bachelor of Arts from Communications
12-2018
University Overview
- Honor Roll Fall of 2018
- Dean's List Spring of 2017
- 3.69 GPA
Skills
- Active Listener
- Time management
- Customer service
- Data entry
- Proficient
- Team Collaboration
- Improving customer support response time - Customer support response time improved (21-30%)
- Front desk
- Public Relations
- Interpersonal skills
- Typing
- Active listening
- Communication skills
- Phone etiquette
- Sales
- Critical thinking
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Driver's License
Languages
Spanish - Intermediate
Interests
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
'Have faith...pursue the unknown end"
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementTeam Building / Company Retreats401k matchCompany CultureHealthcare benefitsWork-life balanceFlexible work hoursSoftware
Microsoft 360
Google One
Perplexity/Comet
Timeline
CSR/Cashier
Wingstop
08.2025 - 10.2025
Housekeeper
Club Z
11.2023 - 01.2025
Document Processor
Ibex
04.2023 - 10.2023
Customer Service Representative
Hudson Group
10.2022 - 02.2023
Customer Service Representative
Healthy.io
06.2020 - 11.2022
Community Affairs Coordinator
Univision Communications Inc
08.2018 - 05.2020
Texas A & M University
Bachelor of Arts from Communications