Myndee Hanberg

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.

• I do hair out of my home

Evaluated and scored agent calls based on quality standards.

Coordinated and assigned tasks to other graders efficiently.

Organized team meetings with phone agents.

Refined evaluation metrics through teamwork, ensuring better service alignment for calls.

• I helped customers with transactions and also small loans
• I also was a notary during this time

• I helped customers with their phones and helped them set up plans and internet services