Myndolyn Martin
Siler ,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Xtreme Possibilty Grading
Raleigh , NC
01.2024 - Current
- Effiecient in Quick books, Zoro CRM, Gmail
- Website creation in word press
- Google ads
- SEO optimization
- Created estimates for services
- Visited job sites and evaluated properties
- Recorded detail information for propsal and took pictures of the job site.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service
Backyard Leisure
Raleigh , NC
07.2020 - 03.2023
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Implemented new processes to improve customer service efficiency.
- Provided technical support to assist customers with troubleshooting software or hardware problems.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Handled cash transactions accurately according to established policies and procedures.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Reconciled invoices for accuracy prior to sending them out for payment processing.
- Conducted regular follow-up calls with customers after purchase completion.
- Generated reports on customer complaints and issues for management review.
- Responded promptly to online queries via social media platforms such as Twitter, Facebook.
- Scheduled appointments for customers who need assistance with product installation or repair.
- Ensured all customer service standards are met at all times.
- Consulted with customers regarding needs and addressed concerns.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Efficient in quick books and Asana
- Loan applications for products
- Tested hot tub and swimming pool water samples and educated products needed for optimal water health
- Cleaned store, hot tubs, and swimming pools
Dental Assistant
Pittsboro Family Dentistry
Pittsboro , NC
01.2009 - 07.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Efficeint in Soft dent, Kodak, Server back up, Eagle soft, payroll for office, accounts receiveable, month end reports, budgets
Dental Assistant
Dr. Kyle Roth Chatham Dental Care
Siler City , NC
09.2004 - 01.2009
- Same As Dental Job previously listed
Education
Appiled Science/ Dental Assisting Diploma - Dental Assisting
Guilford Technical Commhnity College
Jamestown 05-2004
Skills
- Data Collection
- Complaint resolution
- Scheduling
- Call Management
- Consultative Sales
- Data Entry
- Report Generation
- Spreadsheets
- Microsoft Office expertise
- Warranty Service
- Lead Generation
- Problem Resolution
- Customer Education
- Computer Proficiency
- Customer Service
- Typing proficiency
- Technical Support
- Order Processing
- Administrative Support
- Sales closing
- Filing
Timeline
Customer Service Representative
Xtreme Possibilty Grading
01.2024 - Current
Customer Service
Backyard Leisure
07.2020 - 03.2023
Dental Assistant
Pittsboro Family Dentistry
01.2009 - 07.2020
Dental Assistant
Dr. Kyle Roth Chatham Dental Care
09.2004 - 01.2009
Appiled Science/ Dental Assisting Diploma - Dental Assisting
Guilford Technical Commhnity College
Similar Profiles
Kyle B HoffmanKyle B Hoffman
Laborer at Ellis Grading and ExcavatingLaborer at Ellis Grading and Excavating
Joanna OrtegaJoanna Ortega
Project/Administrative Assistant at Bay Cities Paving & GradingProject/Administrative Assistant at Bay Cities Paving & Grading
Jordyn ProvienceJordyn Provience
Office Assistant at Pacific Grading and Erosion ControlOffice Assistant at Pacific Grading and Erosion Control